Server

InnVest Hotels; London; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

InnVest Hotels in London, Ontario is seeking a capable Food & Beverage Attendant to work across hotel outlets. You will prepare service areas, set tables with linen and glassware, and deliver high levels of guest service.

You will take orders via POS, coordinate with the kitchen, upsell beverages and desserts, and ensure accurate cash handling. Training and teamwork with management are essential for success in this role.

Qualifications

• Customer service focus and friendly demeanor
• Ability to work in fast-paced hotel settings
• Cash handling and POS familiarity
• Teamwork and communication skills

Responsibilities

• Will be trained to work in various Food & Beverage Outlets throughout the hotel.
• Prepares the Food & Beverage service areas for service (i.e. setting the tables with proper linen, cutlery and glassware).
• Serves guests in banquet setting/lounge setting/in room settings providing outstanding customer service.
• Takes food and beverage orders from guests using the point of sale system.
• Presents orders to Kitchen for preparation, utilizing the POS System, outlining any special dietary requirements.
• Delivers food and beverages to guests with necessary accompaniments according to the service standards of the meal period with an emphasis on guest service and satisfaction following Delta Standards.
• Employs suggestive selling techniques and upsells with every order, recommending specials, wine, dessert, and cocktails.
• Anticipates guest requirements and guest needs thereby improving the standard of service.
• Presents guest checks in a timely fashion for payment.
• Ensures correct coupon, cash, and credit card handling when closing out guest checks. Verifies with Manager if any uncertainties arise.
• Maintains the cleanliness and tidiness of the room (i.e. replaces dirty ash trays, resets furniture, etc.).
• Reconciles cash receipts to sales receipt for daily deposit to the General Cashier.
• Restocks service items, cutlery, glassware, and resets the section for the next shift.
• Ensures that guests requesting beverage service are of legal age.
• Assists any patron or guest when necessary to exit the room and building to ensure their safe departure.
• Attends and contributes ideas to departmental meetings and training & development sessions.
• Takes direction and supervision from the Restaurant Manager and Supervisors.
• Complies with Hotel policies and procedures.
• Performs other tasks as assigned by Management.

Job description

Description

• Will be trained to work in various Food & Beverage Outlets throughout the hotel.
• Prepares the Food & Beverage service areas for service (i.e. setting the tables with proper linen, cutlery and glassware).
• Serves guests in banquet setting/lounge setting/in room settings providing outstanding customer service.
• Takes food and beverage orders from guests using the point of sale system.
• Presents orders to Kitchen for preparation, utilizing the POS System, outlining any special dietary requirements.
• Delivers food and beverages to guests with necessary accompaniments according to the service standards of the meal period with an emphasis on guest service and satisfaction following Delta Standards.
• Employs suggestive selling techniques and up sells with every order, recommending specials, wine, dessert, and cocktails.
• Anticipates guest requirements and guest needs thereby improving the standard of service.
• Presents guest checks in a timely fashion for payment.
• Ensures correct coupon, cash, and credit card handling when closing out guest checks. Verifies with Manager if any uncertainties arise.
• Maintains the cleanliness and tidiness of the room (i.e. replaces dirty ash trays, resets furniture, etc.).
• Reconciles cash receipts to sales receipt for daily deposit to the General Cashier.
• Restocks service items, cutlery, glassware, and resets the section for the next shift.
• Ensures that guests requesting beverage service are of legal age.
• Assists any patron or guest when necessary to exit the room and building to ensure their safe departure.
• Attends and contributes ideas to departmental meetings and training & development sessions.
• Takes direction and supervision from the Restaurant Manager and Supervisors.
• Complies with Hotel policies and procedures.
• Performs other tasks as assigned by Management.