Senior Zendesk Developer / Implementation Specialist

Tata Consultancy Services; Southwestern Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking a Zendesk data migration specialist to lead source-side activities for enterprise data migration and platform transformation engagements.

The role requires deep hands-on expertise in Zendesk data models, APIs, data extraction, transformation, and reconciliation, coordinating with solution architects, migration and integration teams, and security stakeholders to ensure secure, accurate handover in the target format.

Qualifications

• Must have Zendesk Support and Zendesk Guide experience.
• Experience with Zendesk REST APIs and incremental exports.
• Proficient in Zendesk tickets, comments, audits, users, organizations, forms, and custom fields.
• Knowledge handling of tickets and knowledge attachments.
• Familiar with REST APIs, JSON, OAuth, API tokens, and webhooks.
• Experience with batch processing, retry, checkpoint, and restart mechanisms.
• Strong SQL and relational database skills.
• Migration reconciliation and exception handling experience.
• Excellent troubleshooting, documentation, and stakeholder-management skills.

Responsibilities

• Lead Zendesk source-side activities for enterprise data migration and platform transformation engagements.
• Assess Zendesk instances, configurations, and integrations.
• Profile data volumes, historical coverage, and data-quality issues.
• Build backend and integration components using Node.js or Python.
• Develop migration manifests and reconciliation reports.
• Ensure security, retention, and access-control requirements are met.

Skills

Zendesk Support

Zendesk Guide

Zendesk REST APIs

Data Migration

API Tokens & Webhooks

Batch Processing

SQL

Documentation

Stakeholder Management

JSON

Tools

Node.js

Python

REST APIs

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Experience

• Good years of overall IT experience
• Minimum good years of hands-on Zendesk experience
• Experience in Zendesk data migration, archival, platform consolidation, enterprise integration, or large-scale data extraction.
• Experience supporting at least one end-to-end migration or enterprise integration engagement is preferred.

Role Summary

Responsible for leading Zendesk source-side technical activities for enterprise data migration and platform-transformation engagements.

The role requires strong hands-on expertise in Zendesk data models, APIs, source assessment, data extraction, transformation, attachments, knowledge content, incremental migration, and reconciliation.

The specialist will work with solution architects, data migration teams, integration teams, target-platform teams, security specialists, business stakeholders, and testing teams to ensure Zendesk data is securely extracted, accurately transformed, reconciled, and handed over in the agreed target format.

Key Responsibilities

• Assess Zendesk instances, enabled products, configurations, and integrations.
• Inventory brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.
• Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.
• Profile data volumes, historical coverage, attachments, and data-quality issues.
• Build backend and integration components using Node.js or Python.
• Integrate Zendesk with ERP, finance, product-data, and other enterprise systems using REST APIs and middleware.
• Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.
• Implement custom modules, role-based access controls, data-retention rules, and record-hold functionality.
• Develop migration manifests, control totals, and reconciliation reports.
• Follow applicable data-security, retention, and access-control requirements.

Mandatory Skills

• Zendesk Support and Guide.
• Zendesk REST APIs and incremental exports.
• Zendesk tickets, comments, audits, users, organizations, forms, and custom fields.
• Ticket and knowledge attachment handling.
• REST APIs, JSON, OAuth, API tokens, and webhooks.
• Batch processing, retry, checkpoint, and restart mechanisms.
• SQL and relational databases.
• Migration reconciliation and exception handling.
• Strong troubleshooting, documentation, and stakeholder-management skills

Preferred Skills

• Experience migrating data in and out of Zendesk.
• Experience with CRM, service-management, or archival platforms.
• Relevant Zendesk certification
• Experience with enterprise ETL or middleware platforms.
• Cloud staging and secure file-transfer experience.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.