Senior Zendesk Data Migration Engineer

Tata Consultancy Services Limited; Southwestern Ontario; On-site; CAD 90,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking a Zendesk data migration specialist to lead source-side activities for enterprise data migration and platform transformation engagements.

The role requires deep hands-on expertise in Zendesk data models, APIs, data extraction, transformation, and reconciliation, coordinating with solution architects, migration and integration teams, and security stakeholders to ensure secure, accurate handover in the target format.

Qualifications

• Must have Zendesk Support and Zendesk Guide experience.
• Experience with Zendesk REST APIs and incremental exports.
• Proficient in Zendesk tickets, comments, audits, users, organizations, forms, and custom fields.
• Knowledge handling of tickets and knowledge attachments.
• Familiar with REST APIs, JSON, OAuth, API tokens, and webhooks.
• Experience with batch processing, retry, checkpoint, and restart mechanisms.
• Strong SQL and relational database skills.
• Migration reconciliation and exception handling experience.
• Excellent troubleshooting, documentation, and stakeholder-management skills.

Responsibilities

• Lead Zendesk source-side activities for enterprise data migration and platform transformation engagements.
• Assess Zendesk instances, configurations, and integrations.
• Profile data volumes, historical coverage, and data-quality issues.
• Build backend and integration components using Node.js or Python.
• Develop migration manifests and reconciliation reports.
• Ensure security, retention, and access-control requirements are met.

Skills

Zendesk Support

Zendesk Guide

Zendesk REST APIs

Data Migration

API Tokens & Webhooks

Batch Processing

SQL

Documentation

Stakeholder Management

JSON

Tools

Node.js

Python

REST APIs

Job description

Tata Consultancy Services Canada Inc. is seeking a Zendesk data migration specialist to lead source-side activities for enterprise data migration and platform transformation engagements.

The role requires deep hands-on expertise in Zendesk data models, APIs, data extraction, transformation, and reconciliation, coordinating with solution architects, migration and integration teams, and security stakeholders to ensure secure, accurate handover in the target format.