Technical Lead

Tata Consultancy Services Limited; Mississauga; On-site; CAD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services Canada Inc. is seeking an IT Operations Engineer with strong Unix and Oracle knowledge to support application deployments and incident response across the environment.

You will work with Service Now, Grafana, AppDynamics, Kibana, OpenShift, MongoDB, and Autosys, troubleshooting issues, applying patches, and collaborating with vendors to maintain system stability and performance.

Qualifications

• Experience with Unix and Oracle.
• Ability to support application teams for code deployment and issues.
• Experience with ServiceNow, Grafana, AppDynamics monitoring, Kibana, and OpenShift.
• MongoDB knowledge is advantageous.
• Strong troubleshooting and root-cause analysis skills.

Responsibilities

• Troubleshoot incidents and perform root-cause analysis; provide executive summaries for management.
• Manage stop/start services and environmental parameters; ensure application stability.
• Collaborate with product vendors/tech specialists to resolve issues; apply fixes/patches as required.
• Provide technical expertise to development teams and support design/implementation best practices.
• Support Autosys scheduling and monitoring tools (ITRS advantageous).
• Be open to learning new technologies and building automation systems.
• Troubleshoot and resolve job issues, user access problems, and application setup issues.

Skills

Unix

Oracle

ServiceNow

Grafana

AppDynamics

Kibana

OpenShift

MongoDB

Autosys

ITRS

Tools

Unix

OpenShift

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Role Description

• Good Knowledge in Unix and Oracle.
• Able to provide Application team support for code deployment and any other issues
• Experienced in Service Now, Grafana, APPD monitoring., Kibana, OpenShift
• MongoDB Knowledge is more advantage.
• Well versed in troubleshooting incidents, problem determination and resolution, performing root-cause analysis and preparing executive summary for management updates.
• Thorough knowledge in stop/start services, environmental parameters.
• Experience on working with product vendors/technical specialists to resolve issues.
• Well versed in apply fixes/patches and service packs as required. Ensure application stability through preventive maintenance, monitoring, troubleshooting.
• Good understanding of best practices in design and implementation. Provide technical expertise/support to development team.
• Expertise in Autosys Scheduling tool is preferred and any Monitoring Tool (ITRS is added advantage)
• Candidate should be open to learn new technologies and build automation systems
• Expertise in troubleshooting and resolving job issue, user access issue, application setup issues.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.