Senior Workplace Operations Lead - Campus Services

Jobgether; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Toronto-based role

Leadership exposure

Professional development opportunities

Workplace transformation initiatives

Inclusive and accessible workplace

Job summary

Jobgether is seeking an experienced Manager, SBN Workplace Operations, based in Canada. You will lead a multi-disciplinary workplace operations team on a large corporate campus, overseeing onsite and virtual employee support, safety, and service delivery to senior stakeholders.

In this role, you’ll drive data-driven improvements, manage performance metrics, and collaborate with facilities, security, technology and business operations to deliver exceptional workplace experiences.

Qualifications

• Undergraduate degree in Business Management, Operations, or related discipline.
• 5+ years leading teams, preferably in financial services.
• Strong people-performance management and coaching skills.
• Ability to manage multiple priorities, allocate resources, and follow up on delegated responsibilities.
• Understanding of workplace operations, customer service, and service-level management.
• Knowledge of organizational structures, controls, continuity planning, and compliance reporting.
• Advanced proficiency with Microsoft Office; familiarity with Power BI and workplace tech platforms.
• Strong analytical and problem-solving abilities with root-cause analysis capability.
• Excellent communication and stakeholder-management skills.
• Customer-service mindset, able to handle escalations and maintain service standards.
• Able to work in fast-paced environment with tight deadlines and changing priorities.
• Understanding of operational risk, regulatory compliance, and workplace safety.
• Willingness to work across a multi-floor environment and occasional non-standard hours.

Responsibilities

• Lead and manage a team of Operations Leads, Guest Support, Ground Reception, and Coordinators to ensure excellence.
• Provide onsite and virtual employee support using Teams and workplace tools.
• Monitor floor capacity and utilization with OfficeSpace and related systems.
• Coach and develop team members through feedback, training, and performance management.
• Set goals, track performance metrics, and report trends to senior leadership.
• Ensure alignment with operating models, service expectations, and priorities.
• Oversee end-to-end workplace service processes and SLAs.
• Resolve escalated employee requests involving facilities, maintenance, supplies, and security access.
• Allocate resources to support value-added initiatives and manage workload.
• Build relationships with internal stakeholders and cross-functional teams.
• Oversee communications and promptly address escalations.
• Identify operational challenges, investigate root causes, and implement solutions.
• Maintain records for security access, keys, and lockers; coordinate with building security.
• Support health, safety, and building compliance; ensure required training.
• Develop and improve workplace procedures and documentation.
• Use data insights to identify process improvements and drive change.
• Support business continuity, risk management, and compliance with policies.
• Partner with Senior Manager on daily execution and continuous improvement.

Job description

Jobgether is seeking an experienced Manager, SBN Workplace Operations, based in Canada. You will lead a multi-disciplinary workplace operations team on a large corporate campus, overseeing onsite and virtual employee support, safety, and service delivery to senior stakeholders.

In this role, you’ll drive data-driven improvements, manage performance metrics, and collaborate with facilities, security, technology and business operations to deliver exceptional workplace experiences.