Workplace Experience Coordinator (Onsite)

CBRE Group, Inc.; Toronto; On-site; CAD 52,000 - 78,000; Full time

Job summary

CBRE Group, Inc. seeks a Workplace Experience Coordinator in Toronto to own daily operations ensuring the site runs smoothly and looks its best. You’ll partner with the Workplace Experience Manager to manage vendor relationships, budgets, health and safety, and site leadership.

The ideal candidate is organized, proactive, and service oriented with strong communication and attention to detail, delivering a consistently positive employee experience.

Qualifications

• Organized, proactive, service-oriented with strong communication and attention to detail.
• Hospitality mindset to deliver a high-quality employee experience.
• Ability to coordinate with vendors and internal teams to keep operations smooth.

Responsibilities

• Lead daily operations readiness and workplace presentation to ensure a smooth, welcoming environment.
• Set up and reset meeting rooms, coordinate events, catering, and logistics with vendors.
• Monitor pantry and hospitality services, restock, clean, and ensure equipment works.
• Track office supply inventory, place orders, and label storage areas clearly.
• Handle mail and packages, coordinate couriers, and maintain logs.
• Act as first point of contact for employee workplace inquiries and service requests.

Skills

Organizational skills

Communication skills

Hospitality mindset

Proactive

Education

High school diploma or equivalent

Job description

About the Role

As a CBRE Workplace Experience Coordinator based in Toronto, you will own the day-to-day operational delivery of the workplace, ensuring the site runs smoothly, looks its best, and serves employees and visitors at every touchpoint. This role partners directly with the Workplace Experience Manager to create clear ownership of daily operations, freeing senior capacity for vendor management, budget oversight, health and safety compliance, and strategic site leadership.

The ideal candidate is organized, proactive and service oriented, with strong communication skills, attention to detail, and a hospitality mindset. Success in this role means the workplace is always ready, every employee interaction is positive, and nothing falls through the cracks.

What You'll Do

Workplace Readiness and Daily Operations

• Conduct structured daily walkthroughs and readiness checks across all work areas, meeting rooms, pantries, and common spaces before business hours.
• Maintain and enforce workplace presentation standards, flagging deficiencies and following through to resolution.
• Perform regular space audits, documenting findings and escalating recurring issues to the Workplace Experience Manager.

Meeting and Event Support

• Set up and reset meeting rooms to required configurations, including AV, furniture, and supplies.
• Support on-site events end to end: coordinate room booking, arrange catering, manage setup and teardown, and confirm logistics with vendors.
• Serve as the day-of point of contact for meetings and events, resolving issues quickly and professionally.

Pantry and Hospitality Services

• Monitor and replenish pantry and refreshment stations throughout the day, ensuring stock levels, cleanliness, and equipment functionality.
• Coordinate with hospitality vendors and internal teams to deliver a consistent, high-quality employee experience.
• Greet employees, visitors, and guests with a professional and welcoming approach; issue visitor passes and follow site security protocols.

Office Supply and Inventory Management

• Track and manage office supply inventory using established par levels; place replenishment orders and reconcile deliveries.
• Maintain organized storage areas and ensure supplies are accessible and clearly labeled.
• Identify cost-saving opportunities and flag unusual consumption patterns to the Workplace Experience Manager.

Mail and Package Handling

• Receive, sort, log, and distribute incoming mail and packages in a timely manner.
• Coordinate outgoing courier shipments, including documentation and carrier scheduling.
• Maintain the mail and package log, resolving discrepancies and following up on undelivered items.

Employee Support and Service Requests

• Act as the first point of contact for employee workplace inquiries, providing prompt, solutions-oriented responses.
• Log and manage service requests through the designated work order platform, tracking status and communicating updates to requestors.
• Support employee onboarding by coordinating workspace setup, access cards, and supply kits.

Facilities Coordination and Maintenance Follow-Up

• Submit maintenance and janitorial work orders; track open items to closure and escalation delays.
• Conduct follow-up inspections to confirm completed work meets quality and safety standards.
• Support health and safety activities, including signage updates, first aid stock checks, and emergency supply readiness.

Vendor Coordination and Service Follow-Up

• Serve as the on-site liaison for contracted service vendors, confirming attendance, scope delivery, and quality outcomes.
• Document vendor performance observations and communicate issues to the Workplace Experience Manager for governance review.
• Coordinate vendor access, site inductions, and permit requirements in line with building protocols.