Senior Transformation Consultant – Financial Services Ops

Sia; Toronto; Hybrid; CAD 90,000 - 125,000; Full time

Job summary

Sia Partners is seeking a Senior Consultant to drive productivity and transformation initiatives within our Financial Services practice in Canada. You will translate strategic priorities into executable plans, documenting processes, KPIs, and governance artifacts.

The role requires strong business analysis, cross-functional collaboration, and project management, with a hybrid work setup in Toronto. Open to full-time or contract engagements.

Qualifications

• 5+ years of experience in business analysis, process improvement, operations, or a related discipline within financial services.
• Proven ability to analyze and document complex business processes and translate them into clear, structured deliverables.
• Strong proficiency with process mapping and visualization tools such as Visio, Lucidchart, or Miro.
• Strong proficiency with Microsoft Excel, PowerPoint, and Word.
• Experience gathering, analyzing, and documenting business and system requirements.
• Excellent written and verbal communication skills, with the ability to tailor communication to different audiences.
• Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.
• Strong project management discipline and ability to manage multiple priorities under tight timelines.
• Ability to work independently while collaborating effectively with cross-functional teams.
• A proactive, results-oriented mindset with strong ownership and accountability.

Responsibilities

• Develop and maintain comprehensive process documentation, including workflows, Standard Operating Procedures (SOPs), desktop procedures, and RACI matrices.
• Create detailed process maps using Visio, Lucidchart, or Miro to visualize end-to-end business processes.
• Establish documentation standards and templates to drive consistency across transformation initiatives.
• Partner with subject matter experts and business stakeholders to validate processes and ensure documentation accurately reflects current practices.
• Gather, analyze, and document business and system requirements.
• Define success metrics and KPIs to measure initiative outcomes, operational performance, and process improvements.
• Track deliverables, dependencies, milestones, and risks across multiple concurrent workstreams.
• Maintain project artifacts including status reports, action logs, decision registers, and other governance materials.
• Identify and elevate issues and risks proactively, providing recommended mitigation strategies.
• Support broader productivity, efficiency, and transformation initiatives across Capital Markets.
• Contribute to continuous improvement opportunities by identifying process gaps, inefficiencies, and opportunities for standardization or automation.

Skills

Business analysis

Process improvement

Operations

Documentation

Stakeholder management

Requirements gathering

Communication

Analytical thinking

Project management

Ownership

Tools

Visio

Lucidchart

Miro

Microsoft Excel

PowerPoint

Word

Job description

Sia Partners is seeking a Senior Consultant to drive productivity and transformation initiatives within our Financial Services practice in Canada. You will translate strategic priorities into executable plans, documenting processes, KPIs, and governance artifacts.

The role requires strong business analysis, cross-functional collaboration, and project management, with a hybrid work setup in Toronto. Open to full-time or contract engagements.