Service Design & Business Transformation Consultant

Sia; Toronto; On-site; CAD 85,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Health benefits

Vacation & parental leave

Professional development

Job summary

Sia in Toronto is seeking a Service Design & Transformation Consultant to join our team and help clients drive business and digital transformation with a strong focus on service design and experience consulting.

You will work with multidisciplinary teams to understand user and stakeholder needs, analyze data, facilitate workshops, develop strategic recommendations, and translate insights into practical solutions and plans.

Qualifications

• 3–7 years of relevant professional experience, including at least 2 years in consulting, service, or a creative/agency setting.
• Experience delivering projects that combine business and digital transformation with service design or experience consulting.
• Strong facilitation, communication, analytical, and storytelling skills.
• Experience with AI tools to support consulting engagements and advising on AI adoption.

Responsibilities

• Contribute to engagements across public and private sector clients focusing on service design and transformation.
• Lead or support discovery activities: stakeholder interviews, workshops, user research, and journey mapping.
• Apply service design and human-centered design methodologies to solve business challenges.
• Apply digital transformation and AI adoption methodologies to accelerate client outcomes.
• Analyze qualitative and quantitative insights and develop actionable recommendations.
• Facilitate workshops with clients and stakeholders and collaborate with cross-functional teams.
• Prepare high-quality client presentations and executive deliverables.
• Support business development by contributing to proposals for the GTA market.

Skills

Facilitation

Communication

Analytical

Storytelling

AI in consulting

Public sector

Bilingual EN/FR

Job description

Service Design & Business Transformation Consultant

• Full-time

About Sia

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced bycreativityand driven by responsibility.We’reoptimists for change and we help clientsinitiate,navigateandbenefitfrom transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. Withexpertiseacross a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Ourexpertisedelivers results. Our optimism transforms outcomes.

The Opportunity

We are looking for aConsultant (orSenior Consultant) to join our Toronto office and support business and digital transformation initiatives, with a strong focus on service design and experience consulting.

Working alongside multidisciplinary teams, you will help clients understand userand stakeholderneeds,analyze data,facilitateworkshops, develop strategic recommendations,and translate insights into practical, impactful solutionsand plans.

What You'll Do

Contribute to business and digital transformation engagements across public and private sector clients.

Lead or support discovery activities, including stakeholder interviews, workshops, user research, and journey mapping.

Apply service design and human-centered design methodologies to solve complex business challenges.

Apply digital transformation and AI adoption methodologies to accelerate client outcomes.

Analyze qualitative and quantitative insights and develop actionable recommendations.

Facilitateworkshopswith clientsand stakeholdersand collaborate with cross-functional teams.

Prepare high-quality client presentations and executive deliverables.

Support Sia’s business development activities by contributing toproposals andoffersfor the GTA market.

What We're Looking For

3 to 7 yearsof relevant professional experience with a minimum of 2 years for aconsulting, service, or creative agency.

Experience delivering projects that combine business& digitaltransformation with service design or experience consulting.

Strong facilitation, communication, analytical, and storytelling skills.

ExperiencewithAI, bothusing AI toolsto support consulting engagements, andadvisingand supportingclients on theselection, use, and adoptionof AIwithintheirenvironments.

Experience working with public sector organizationsis strongly preferred.

Based in theGreater Toronto Area, with the ability to work onsite2–3 days per weekin downtown Toronto.

Bilingual (English/French) is considered a strong asset.

Eligible to obtain aGovernment of Canada Reliability Security Clearance.

Nice to Have

Current orpreviousGovernment of Canada Security Clearance(Reliability or Secret Level II).

Experience delivering consulting engagements within the Canadian public sector.

Compensation and Benefits

• Competitive base salary + annual discretionary bonus
• Comprehensive benefits including medical, dental, and vision coverage
• Generous vacation and parental leave policies
• Professional development support and access to Sia's global network

Our Commitment to Diversity
At Sia, we believe in fostering a diverse, equitable, and inclusive culture where our employees and partners are valued and thrive with a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion.

All your information will be kept confidential according to EEO guidelines.

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

We do not use artificial intelligence to screen or make decisions about candidates. Limited AI tools may be used for administrative or operational purposes in the recruitment process.

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.