Senior Technician - Security

Apex Systems; Vancouver; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join an innovative team as a Senior Security Technician, where you'll play a pivotal role in enhancing client security through expert installation and maintenance of advanced security systems. This position offers the opportunity to lead projects, mentor junior technicians, and stay at the forefront of security technology. In a dynamic and collaborative environment, you'll ensure client satisfaction while adhering to industry standards. If you are passionate about security solutions and thrive in a fast-paced setting, this role is perfect for you. Embrace the chance to grow your career with a forward-thinking company that values your contributions and offers comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Employee Stock Purchase Program

Health Savings Account

Employee Assistance Program

Professional Development Opportunities

Certification Discounts

Corporate Discounts

Qualifications

• 5+ years in integrated security industry with technical expertise.
• Experience leading installations and mentoring junior technicians.
• Proficient in programming and configuring security systems.

Responsibilities

• Install and configure security systems per client specifications.
• Conduct maintenance and troubleshooting for system reliability.
• Train clients on system operation and ensure customer satisfaction.

Skills

Technical Expertise

Leadership

Problem-Solving

Education

Postsecondary training in electronics

Tools

CCTV systems

Access control systems

Intrusion alarms

Fence detection systems

Job description

Our client is seeking experienced Senior Security Technicians to join their Integrated Security team in Vancouver, BC. This role involves collaboratively reviewing, understanding, analyzing, and implementing installation blueprints and plans from Project Managers and Sales Teams to complete installations. The Senior Technician will ensure installations are completed to client satisfaction by making necessary adjustments or finding alternative solutions.

Responsibilities:

• Install, program, and configure security systems, including CCTV cameras, access control systems, intrusion alarms, and fence detection systems, in accordance with industry standards and client specifications.
• Conduct routine maintenance, inspections, and repairs to ensure the continued functionality and reliability of security systems. Troubleshoot and resolve technical issues promptly.
• Collaborate with clients to understand their security needs, provide expert guidance, and offer tailored solutions. Ensure exceptional customer satisfaction through effective communication and professionalism.
• Maintain accurate records of system installations, maintenance activities, and repairs. Prepare and execute detailed reports and acceptance test plans to meet SLAs and contracts for clients and internal use.
• Train clients and end-users on the operation of security systems to maximize their effectiveness and ease of use.
• Stay up-to-date with advancements in security technology, regulations, and industry best practices. Continuously improve technical skills through training and certifications.
• Adhere to all safety regulations and compliance standards related to security systems installation and maintenance.
• Perform administrative duties, including project updates to Project Managers and completing and filing all project documentation.
• Be “on-call” before or after regularly scheduled hours, and/or on days not regularly scheduled to work.
• Serve as a mentor to colleagues, offering guidance in testing, fine-tuning, and optimizing equipment for peak operational efficiency.
• Support, lead, and mentor team members.
• Design systems and layout.
• Maintain a high level of safety and professionalism.
• Lead projects at a site level, managing a team of junior technicians as necessary.
• Other duties as required.

Must-Have Skills:

• Technical Expertise:Extensive experience in installing, programming, and configuring security systems in commercial environments.
• Leadership:Proven ability to lead installations at the site level and mentor junior technicians.
• Problem-Solving:Strong troubleshooting and problem-solving skills to ensure the continued functionality and reliability of security systems.

Requirements:

• Minimum of 5 years of experience in a technical role within the integrated security industry.
• Progressive experience in a technical role within the integrated security or low-voltage industries.
• Programming experience (essential for senior positions).
• Ability to work 50% to 70% night shifts.
• Previous experience leading installations at the site level.
• Valid TQ certification.
• Proficiency in the use of relevant tools and equipment.
• Valid Driver’s License and clean abstract.

Preferred Qualifications:

• Vendor Certification in low voltage systems (e.g., LENEL, GENETEC, MILESTONE, AVIGILON, AMAG, Keyscan, Kantech, SENSTAR, HANWHA, BOSCH, DSC, and others).
• Postsecondary training in electronics or equivalent (considered an asset).
• Proper hand and power tool operations and safety.
• Ability to solve practical problems and carry out responsibilities under minimal supervision.
• Ability to organize workload for effective implementation.
• Ability to complete projects on time and on budget.
• Ability to write simple correspondence and present information in one-on-one and small group situations.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to function as an effective team member.
• Ability to adapt as the external environment and organization evolves.

Physical Demands:

• Regularly required to stand, climb, walk, sit, push, pull, squat, crawl, and stoop.
• Regularly required to use hands to finger, handle, feel objects, and type on keyboard; reach with hands and arms; talk and hear.
• Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.
• Use of power tools required.
• Occasionally lift and/or move up to 50 pounds and work at heights over 1.8m (6 feet).

Working Conditions:

• Exposure to outdoor weather conditions, job sites, and travel to and from job site locations.
• Typical office environment and occasional exposure to construction equipment.
• Confined space entry and high work may be required.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.