Electro-Mechanical Remote Support Technician - Onsite

Cytiva; Vancouver; Remote; CAD 70,000 - 80,000; Full time

Job summary

Cytiva is seeking an Electro-Mechanical Remote Support Technician to join their Customer Success Group in Vancouver. This role involves troubleshooting and resolving technical issues related to Aseptic Filling Products. The ideal candidate will have a post-secondary engineering degree and extensive experience in technical support, with a commitment to customer service and continuous improvement.

Benefits

Comprehensive benefits package

Paid time off

Medical/dental/vision insurance

401(k) plan

Qualifications

• 5+ years experience in a technical support role.
• 1+ years of network, computer programming, or software troubleshooting experience.
• Able to work evenings, nights, or weekends.

Responsibilities

• Investigate, troubleshoot, and resolve customer issues.
• Document activities in the service tracking system.
• Provide feedback for improvement.

Skills

Troubleshooting

Technical Support

Attention to Detail

Education

Post-secondary engineering degree or diploma

Tools

CRM system

PLC programming

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Electro-MechanicalRemote Support Technician is responsible for communicating with customer via phone/email to investigate, troubleshoot, manage and potentially resolve issues and questions related to Aseptic Filling Products; and recording these activities fully and accurately in our CRM system.

This position reports to the Manager, Service, and is part of the Customer Success Group and will be ONSITE five times a week at our facility in Vancouver, BC.

What you will do:

• Take ownership of technical issues on customer systems, research, diagnose, troubleshoot and drive them through to resolution, possibly outside regular business hours, follow standard procedures for escalation of unresolved issues to the appropriate internal teams
• Identify problem areas and trends, then provide feedback and ideas for improvement
• Use the service tracking system to provide clear documentation of activities for each support activity with a high level of attention to detail; participate in creating and updating service documentation

Who you are:

• A post-secondary engineering degree, diploma or equivalent, with 5+ years experience in a technical support role specializing in electrical, mechanical, or mechatronics
• 1+ years of network, computer programming, or software troubleshooting experience, working directly with customers.
• Able to work evenings, nights or weekends in addition to day time (shifts to support 24/7 coverage)

Travel Requirements:

• This position requires up to 10% travel. Travel will primarily be domestic but may occasionally be international.

It would be a plus if you also possess previous experience in:

• Experience with computer networking, data acquisition and data historian
• Understanding of robotics, control systems, and machine operation with hands on experience
• Programming experience (PLC, Wonderware or FactoryTalk)

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is CAD70,000-CAD80,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.