Senior Technical Support Specialist

SupportLINK Systems Inc; Vancouver; Hybrid; CAD 50,000 - 130,000; Full time

Job summary

SupportLINK Systems Inc, a leading Managed IT Service provider in Vancouver, is seeking a Senior Technical Support Specialist. The role focuses on delivering high-quality technical support, leveraging expertise in Azure and Microsoft 365, while working in a hybrid environment. Candidates should possess strong communication skills and relevant experience in IT services. Attractive benefits include profit sharing and health care coverage.

Benefits

Profit sharing

Dental care

Extended health care

Paid time off

Work from home

Qualifications

• Recent experience working for a Managed Service Provider (MSP).
• 2+ years with Azure and Microsoft 365.
• Proficiency in Windows Server and virtualization technologies.

Responsibilities

• Provide front-line customer support and technical assistance.
• Manage configuration and troubleshooting of IT systems.
• Conduct on-site visits and assist with client needs.

Skills

Microsoft 365

Azure cloud administration

Windows Server

Virtualization

Firewalls & VPNs

Cybersecurity awareness

Network troubleshooting

Client-facing communication

Job description

SupportLINK Systems Inc provided pay range

This range is provided by SupportLINK Systems Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00 / yr - CA$130,000.00 / yr

Direct message the job poster from SupportLINK Systems Inc

CEO and Founder at SupportLINK Systems Inc.

We are a Vancouver Managed IT Service provider founded in 1997 and focusing on health care. We foster a results-oriented environment that values autonomy and offers the flexibility to manage your own time effectively.

This position is a front-line customer facing role that requires fluent English communications skill.

Required skills :

• Recent experience working for an MSP (must-have)
• Microsoft 365 and recent experience working with Azure cloud administration (2+ years, (e.g., tenant setup, Exchange Online, Intune, Azure AD)
• Windows Server : Experience with installation, management, and troubleshooting (up to 2022)
• Virtualization : Proficient with Hyper-V and VMware ESXi environments
• Firewalls & VPNs : Experience with SonicWall, Unifi devices, and site-to-site or client VPNs
• Remote Desktop Services : Setup and support of Windows RDS environments
• RMM tools : Proficiency in ScreenConnect and Remote Monitoring & Management platforms
• Printer / MFP config : Canon and Ricoh multifunction printer / scanner setup and troubleshooting
• Cybersecurity awareness : General knowledge of endpoint protection, phishing mitigation, and best practices
• Network troubleshooting : Solid understanding of TCP / IP, DHCP, DNS, VLANs, and basic routing

Soft Skills :

• Strong verbal and written English communication skills (client-facing role)
• Ability to work independently and manage time effectively

Other Requirements :

• Valid driver’s license and reliable vehicle for on-site visits (reimbursed)
• Smartphone capable of running authentication and support apps (reimbursed)
• Must be legally authorized to work in Canada

The interview process :

• We do a screen share session where you demonstrate your communication and technical skills

Work environment :

• Hybrid, Vancouver, BC : mix of remote work and on-site client visits in Greater Vancouver area
• Job flexibility

Job Type : Full-time (open for part-time candidates)

Full-time hours : 37.5 per week

Pay : $50,000.00-$130,000.00 ($50K base salary and bonus based on performance).

• Profit sharing
• Dental care
• Extended health care
• Paid time off
• Work from home

Schedule :

• Monday to Friday, standard business hours (some flexibility possible)
• Occasional after-hours work may be required for emergency client issues

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

IT Services and IT Consulting

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