Remote IT Support Specialist

Hereford ISD; Vancouver; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company expanding into Canada seeks a Remote IT Support Specialist. This role involves technical support, troubleshooting issues, managing user accounts, and ensuring data security. Ideal candidates have experience in IT support, strong problem-solving skills, and can work independently in a remote environment.

Benefits

Paid training and career development opportunities

Health and wellness benefits

Supportive and collaborative work environment

Qualifications

• Previous experience in IT support or system administration.
• Strong knowledge of Windows and macOS operating systems.
• Experience with network troubleshooting.

Responsibilities

• Provide technical support for troubleshooting hardware, software, and network issues.
• Assist with system setup, software installation, and updates.
• Document IT processes and solutions.

Skills

Troubleshooting

Problem-solving

Communication

Tools

Windows

macOS

Remote access tools

Cloud-based systems

Job description

• As we expand into Canada, we are looking for skilled professionals to join our team remotely.

Job Description

We are seeking a Remote IT Support Specialist to assist with technical troubleshooting and system maintenance. The ideal candidate will provide end-user support, resolve IT-related issues, and ensure smooth operations of our remote infrastructure.

Responsibilities :

• Provide technical support for employees, troubleshooting hardware, software, and network issues.
• Assist with system setup, software installation, and updates.
• Manage user accounts, permissions, and access controls.
• Ensure data security and backup procedures are properly implemented.
• Support e-commerce platform functionality and resolve technical issues.
• Collaborate with vendors for IT equipment procurement and troubleshooting.
• Document IT processes, solutions, and best practices.
• Stay updated on emerging technologies to improve IT efficiency.

Requirements :

• Previous experience in IT support, helpdesk, or system administration.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with cloud-based systems, remote access tools, and cybersecurity best practices.
• Experience with network troubleshooting and hardware / software maintenance.
• Strong problem-solving skills and ability to work independently.
• Excellent communication skills to assist non-technical users.
• Ability to work remotely with minimal supervision.

Benefits :

Competitive hourly pay ($34-$45 per hour)

Paid training and career development opportunities

Health and wellness benefits (for eligible employees)

Supportive and collaborative work environment

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