Senior Technical Support Representative

Venor; Dartmouth; Hybrid; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Employee Referral Program

A passionate team and a supportive job

Job summary

The Workers’ Compensation Board of Nova Scotia (WCB Nova Scotia) is hiring an Application Specialist to provide first and second level IT support for hardware, software and board systems. You will help maintain service levels, troubleshoot issues, and liaise with ITS to ensure reliable end-user productivity.

The role requires a university degree or equivalent in computing and 1-2 years of relevant experience, with a team‑oriented mindset.

Qualifications

• University degree in computer science or related field with 1-2 years in a systems development/technical support/operational position.
• Degree plus a 1-year certificate in business computing with 1-2 years' experience in a similar role.
• 2-3 year program in business computing plus 1-2 years in systems development/technical support.

Responsibilities

• Provide first and second level IT support for hardware, software, and production systems.
• Coordinate service delivery, set priorities and resolve problems with limited supervision.
• Serve as liaison between end users and ITS teams and report deviations promptly.
• Develop and conduct technical training sessions for groups and individuals.

Skills

Team-based work

Education

University degree in computer science or related field

Certificate program in business computing (1 year)

Two- or three-year college program in business computing

Job description

Job Location: Dartmouth, NS, CAN, B3B 0L9

Employment Type: Term 6M to 2Y FT

Posting Start Date: 8/20/26

Posting End Date: 9/14/26

Term until December 31, 2027

About the Workers’ Compensation Board of Nova Scotia

The Workers’ Compensation Board of Nova Scotia (WCB) is the province’s provider of workplace injury insurance. We inform and inspire Nova Scotians in the prevention of workplace injury. But if it occurs, we support those whose lives it touches by championing a timely return to safe and healthy work. We also provide caring, compassionate support in the wake of workplace tragedy. Our employees describe the culture as Collaborative, Evolving, Service-Minded and Team-Focused.

About the Role

Work at this level incorporates a variety of tasks, aimed primarily at ensuring the full and most productive day-to-day use of information technology within the WCB. This position performs a first and second level support role for the Board’s technical, software and communications systems. Work involves solving first and second level support problems with little outside support, setting priorities of problems and co-ordinating service delivery of these problems. At a Board-wide level, work involves providing day to day problem analysis and determine a resolution when problems with hardware, software, procedures and production problems are discovered. A large component of this position is the role of liaison between the end user and internal ITS teams and involves facilitating with ITS to meet user’s expectations and to enhance the usage and productivity of the Board’s information systems. Facilitating, in this aspect also involves measurement of service levels, tracking disruptions in service and reporting deviations to service on a timely basis.

Work involves the design, creation and enforcement of standards for the Problem/Service Tracking Software used at the Board. This tool is critical to the Service Level Agreements the Board has with internal and external service providers. The incumbent is expected to recognize trends and to extract input from the user community on user satisfaction, service level changes, user requirements and training needs, as well as to identify areas where the Board’s processing capabilities are not being fully exploited and increase the efficiency and productivity of the information services. Developing, designing and conducting technical training sessions in group and individual settings are a regular part of the incumbent’s job. The Help Desk operations performed by the incumbent require a high degree of competency with system processes, hardware platforms, 3rd party software, end user productivity tools and working knowledge of the Board’s core businesses. For third level support issues, the Application Specialist acts as an advocate for the user and participates in the acceptance, approval or rejection of third level resolution on behalf of the user community.

Your Experience & Skills

• A university degree in computer science or related field, such as mathematics, engineering or physics, plus 1-2 years experience in a systems development/technical support/operational position,

OR

• A university degree plus completion of a 1 year certificate program in business computing from a recognized technical school, plus 1-2 years experience in a systems development/technical support/operational position

OR

• Graduation from a community college or technical school 2 or 3 year program in business computing, plus 1- 2 years experience in a systems development/technical support/operational position.

Experience working in a team or team-like environment would be an asset.

Perks of Joining Our Team

• Employee Referral Program
• A passionate team and a supportive work environment

Accommodation Request

WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner. To request accommodation, please contact the Human Resource team by email [e-mail] . All information received will be kept confidential.

To learn more about the Workers' Compensation Board of Nova Scotia, navigate to the About Us section of our website.