Information Specialist – Safety Branch

Joblinxsapp; Dartmouth; Hybrid; CAD 50,000 - 70,000; Part time

Job summary

Joblinxsapp in Dartmouth, Nova Scotia, is seeking an Information Specialist for the Safety Branch. This critical position involves managing inquiries via the 1-800 OHS service, providing vital information and support to the community, while ensuring the efficient operation of administrative tasks.

The ideal candidate must possess strong communication and organizational skills, with experience in customer service or office support. This opportunity offers a contract position with 35 hours per week of onsite/hybrid work arrangements.

Qualifications

• 4 years of experience in administrative or customer service roles.
• Able to manage multiple priorities in a fast-paced environment.
• Experience in a government or public service setting preferred.

Responsibilities

• Respond to inquiries from the 1-800 OHS service line.
• Provide accurate info to employers and stakeholders.
• Organize departmental files and records.
• Assist in coordinating daily office operations.

Skills

Verbal and written communication skills

Customer service abilities

Organizational skills

Record-management skills

Proficiency in Microsoft Office

Education

Grade XI education plus 4 years experience or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Information Specialist – Safety Branch (Clerk 3 ADM04)

Location: Dartmouth, Nova Scotia, Canada

Client: Government of Nova Scotia – Department of Labour, Skills and Immigration

Requisition ID: RQ00745

Start Date: July 6, 2026

Engagement Type: Contract / Temporary Assignment

Schedule: 35 Hours per Week (7 Hours per Day, Monday–Friday)

Work Arrangement: Onsite/Hybrid as determined by the client

Position Overview

The Government of Nova Scotia is seeking an experienced Information Specialist (Clerk 3 ADM04) to support the Safety Branch within the Department of Labour, Skills and Immigration. This role plays a critical part in maintaining service levels by ensuring inquiries received through the provincial 1-800 Occupational Health & Safety (OHS) service are addressed promptly, accurately, and professionally.

The successful candidate will provide information and administrative support to employers, stakeholders, workers, and the general public while assisting with daily office operations and maintaining departmental records and documentation.

Key Responsibilities

• Respond to and manage inquiries received through the 1-800 Occupational Health & Safety service line.
• Provide accurate information and guidance to employers, stakeholders, and members of the public.
• Review, prepare, and verify documents, records, and correspondence.
• Maintain and organize departmental files, records, and databases.
• Assist with inventory tracking and administrative coordination.
• Support the distribution and management of inter-office communications and mail.
• Apply established policies, procedures, and guidelines while exercising sound judgment when handling exceptions.
• Assist in coordinating daily office operations and administrative activities.
• Prepare reports, summaries, and other administrative documentation as required.
• Collaborate with internal teams to ensure efficient service delivery and operational effectiveness.

Required Qualifications

• Grade XI education plus four (4) years of related administrative, customer service, information services, or office support experience, or an equivalent combination of education, training, and experience.
• Strong verbal and written communication skills.
• Excellent customer service and stakeholder engagement abilities.
• Proven ability to exercise judgment and make decisions within established guidelines.
• Experience managing multiple priorities in a fast-paced environment.
• Strong organizational and record-management skills.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and related office software.

Preferred Qualifications

• Experience working in a government, regulatory, safety, or public service environment.
• Knowledge of Occupational Health & Safety programs, policies, or legislation.
• Experience handling high-volume inquiries through phone and email channels.

Ideal Candidate

The ideal candidate is a detail-oriented professional with strong customer service skills who can confidently manage public inquiries, maintain accurate records, and support operational activities while delivering exceptional service in a busy administrative environment.