Senior Technical Support Engineer Green Technologies (Photovoltaic Solutions)

Siemens Mobility; Remote; CAD 74,000 - 129,000; Full time

Job summary

A leading technology company is seeking a Senior Technical Support Engineer for Green Technologies (Photovoltaic Solutions). The ideal candidate will possess a Bachelor’s degree in Electrical Engineering and have over 3 years of experience in technical support related to PV or integrated power solutions. This role involves troubleshooting complex issues, adopting AI tools to enhance processes, and collaborating with various teams to optimize product quality. Competitive salary and benefits package included.

Benefits

Health and wellness benefits

Competitive salary

Qualifications

• 3+ years of technical support experience with power solutions.
• Ability to troubleshoot complex technical issues effectively.
• Knowledge of Siemens GT PV products and inverter systems.

Responsibilities

• Act as a technical expert for escalated issues.
• Champion the adoption of AI tools for support processes.
• Collaborate with teams to enhance product and service quality.

Skills

Troubleshooting firmware issues

Communication skills

Negotiation abilities

Knowledge of AI technologies

Education

Bachelor's degree in Electrical Engineering or related area

Tools

Microsoft 365

Job description

Senior Technical Support Engineer – Green Technologies (Photovoltaic Solutions)

491024

Smart Infrastructure

Customer Services

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

About Smart Infrastructure – Electrification and Automation

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of today’s and tomorrow’s power grid!

We are looking for a Sr. Technical Support Engineer. This role will be based in Wendell, NC, with remote possibilities.

Key Responsibilities

• Act as technical expert for all escalated post-delivery issues relating to Siemens GT PV solutions.
• Champion the adoption of AI-powered tools and an AI-first mindset to improve support processes and customer experience.
• Diagnose and resolve complex firmware, software, and hardware issues for integrated inverter solutions.
• Work closely with factories, suppliers, and third-party integrators to resolve technical issues pre-shipment and on-site.
• Work with case managers, project managers, field service, engineering, and quality to elevate issues and drive improvements.
• Collaborate with Product Managers and Quality Teams to improve our GT PV solutions and guide the product and service roadmap to meet customer needs and organizational goals.
• Support project managers with technical data for cost recovery with customers and suppliers.
• Participate in site visits for issue evaluation and help mobilize field service when needed.
• Examine release notes documentation and provide interpretive support for customer-facing communications.
• Recommend optimal solutions balancing project costs and customer needs.
• Document and track all technical issues and resolutions in ticketing systems; maintain failure data for trend analysis and root cause reporting.
• Provide technical training for Global Customer Care.
• Drive quality improvements for third-party products in partnership with procurement and supply chain teams.
• Drive and support process standardizations, ultimately to enhance customer experience.
• Support plans to expand technical support across Electrification and Automation product lines.
• Stay current with IEEE, IEC, and NERC PRC requirements and all standards relevant to GT solutions.

Qualifications

Basic Qualifications

• Bachelor’s degree in Electrical Engineering, Power Systems, or a related area (or comparable experience).
• 3+ years of technical support background with PV or integrated power solutions.
• Demonstrated ability to troubleshoot firmware, software, and hardware problems.
• Knowledge of Siemens GT PV products and inverter systems, or similar technologies.

Preferred Qualifications

• Experience with AI technologies, or a keen interest in learning about them, and a commitment to ongoing improvement.
• Strong communication and negotiation abilities, including translating complex technical concepts and proactively advocating for customers.
• Experience with utility‑scale PV inverters and integrated power systems.
• Familiarity with grid codes, SCADA, Modbus, IEC 61850, system commissioning and performing field diagnostics.
• Knowledge of IEEE, IEC, and NERC PRC standards relevant to GT solutions.
• Ability to use AI tools for supporting workflows, troubleshooting issues, and conducting root‑cause analysis.
• Proficiency in Microsoft 365, focused on process optimization and project management.
• Skilled at working within a distributed organization and driving change to support company, team, and customer objectives.

Benefits

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: Benefits. The pay range for this position is $74,970 - $128,520 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link: Accommodations for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367.

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