Senior Technical Specialist

University of Fort Hare; Woodstock; On-site; CAD 65,000 - 90,000; Full time

Job summary

University of Fort Hare in Woodstock is seeking a Senior Technical Specialist to join our IT team. Based at the Woodstock office, you will provide a single point of contact for end users, handling incidents via phone, email or remote support.

The ideal candidate has 3–5 years of Windows experience, certifications like A+, N+, MCITP/MCTS/MCSA, and owns a valid driver's license. You will install, configure and maintain desktops, troubleshoot hardware and software, and collaborate with vendors and

Qualifications

• 3–5 years of hands-on IT support experience.
• Experience with Windows 10 and Windows 7/8 environments.
• Hands-on hardware troubleshooting and repair.
• Experience with Office 2003-2016.
• Strong customer service and communication skills.

Responsibilities

• Provide a single point of contact for end users to receive support within the organization's computing environment.
• Troubleshoot desktop hardware and software issues via telephone, email, or remote support.
• Install, configure and maintain desktops and peripherals.
• Work with vendors and procurement to resolve problems and acquire hardware/software.
• Close incidents in the incident management system.
• Ensure desktop computers interconnect with diverse systems and networks.

Skills

Windows 10

Windows 7/8

MS Office 2003-2016

A+

N+

MCITP/MCTS/MCSA

Own vehicle

Customer Service

Networking

TCP/IP

VPN

Printers

Problem solving

Communication

Teamwork

Education

Grade 12

A+

N+

MCITP/MCTS/MCSA

Other IT related certifications

Tools

Office 365

Job description

My client, who is an Information Technology solutions provider is seeking to employ SeniorTechnical Specialist to be based at their Woodstock office.
The ideal candidate will have 3-5 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016 and the necessary A+, N+ and MCITP / MCTS / MCSA qualifications as well as a valid license and own vehicle.

Position Summary and Primary Objectives

The Junior Technical Specialist role is to provide a single point of contact for end users to receive support within the organizations computing environment.
The Senior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; via telephone, email or remote support.

Main Duties / Key Accountabilities

• Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software.
• The position responsibility requires independent analyses, communication and problem solving.
• Work is performed with little supervision and requires initiative and judgment.
• To Progress/close incidents to satisfactory conclusion on the incident system.
• Works with vendor support contacts to resolve technical problems.
• Ensure Desktop computers interconnect seamlessly with diverse systems.
• Work with procurement staff to purchase hardware and software.
• Other Duties as required.

Requirements

Qualifying Experience

• 3 - 5 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016.
• Experience supporting MacOS
• Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc.
• Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint.
• Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers.
• Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
• Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
• Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
• Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
• Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
• Knowledge regarding, routers (logging into a router. basic configuration)
• Knowledge of anti-virus and virus removal.
• Correct loading & reloading procedures of computers, restoring of data, loading of drivers & software.
• Customer Service experience.

Education and Training

• Grade 12
• A+
• N+
• MCITP/MCTS/MCSA
• Other IT related certifications may be presented

Personal Attributes and Skills Required

• Ability to work without supervision.
• Good communication skills
• Show Initiative.
• Ability to multi task.
• Good at problem solving.
• Customer Service / Customer relations.
• Ability to work in a team and support team members.
• Rise to the occasion when presented.
• Own car and valid drivers license.