Senior Computer Technician - Office Automation Component

CoFoMo Inc.; Montreal (administrative region); Hybrid; CAD 55,000 - 75,000; Full time

Job summary

CoFoMo Inc. is seeking an IT Support Technician to provide front-line technical support for workstations, printers, mobile devices, and other IT equipment. You will diagnose incidents and fulfill service requests to keep systems running smoothly.

Assist with deployment, configuration and migration projects, maintain documentation, and collaborate with IT service desk teams to improve processes and service quality in a enterprise environment.

Qualifications

• Hold a college diploma in computer science or equivalent recognized training.
• Experience with computers, tablets, printers and other equipment.
• Master deployment of software in enterprise environments.
• Experience with incident and service request management tools.

Responsibilities

• Provide front-line technical support for workstations, applications, printers, mobile devices, and other IT equipment.
• Diagnose and resolve incidents and service requests related to equipment and software.
• Plan, organize and carry out field interventions related to deployment, configuration and support of equipment.
• Participate in projects for deployment, implementation and migration of IT solutions.
• Ensure compliance with policies, procedures and quality of service standards during technical interventions.
• Optimize efficiency of business processes in collaboration with IT service desk teams.
• Act as advisory resource to first and second level technical support teams.
• Write and maintain technical documentation, procedures and knowledge base.
• Coordinate technology activities with resources from different areas of the organization.
• Contribute to development and improvement of processes, rules and working methods.
• Follow up on interventions and document information required in the request management tools.

Skills

IT support

Customer service

Analytical thinking

Autonomy

Education

College diploma in computer science or equivalent

Tools

Octopus

Active Directory

DNS

DHCP

Citrix

VMware

Unix

Microsoft 365

Job description

Tasks and Responsibilities

• Provide front-line technical support to users for workstations, applications, printers, mobile devices, and other IT equipment.
• Diagnose and resolve incidents and service requests related to equipment and software.
• Plan, organize and carry out field interventions related to the deployment, configuration and support of technological equipment.
• Participate in projects for the deployment, implementation and migration of IT solutions.
• Ensure compliance with policies, procedures and quality of service standards during technical interventions.
• Optimize the efficiency of business processes in collaboration with the IT service desk teams.
• Act as an advisory resource to the first and second level technical support teams.
• Write and maintain technical documentation, procedures and knowledge base.
• Coordinate technology activities with resources from different areas of the organization.
• Contribute to the development and improvement of processes, rules and working methods.
• Follow up on interventions and document the information required in the request management tools.

Profile

• Hold a college diploma in computer science or equivalent recognized training.
• Have relevant experience with computers, tablets, printers and other computer equipment.
• Master the deployment of software and applications in enterprise environments.
• Use incident and service request management tools such as Octopus or comparable solutions.
• Clearly and rigorously document the interventions carried out in a ticketing system.
• Leverage automated deployment tools in distributed technology environments.
• Be familiar with Microsoft 365, Microsoft Office, Lotus Notes environments and collaboration tools.
• Administer services such as Active Directory, DNS, and DHCP.
• Understand technological architectures and infrastructures.
• Work in Citrix, VMware, Terminal Server and Unix environments.
• Develop strong analytical capabilities and provide level 1, 2 and 3 technical support.
• Apply the practices, standards, procedures and tools in force in an IT service desk.
• Demonstrate autonomy, rigor, organization and excellent customer service.