Senior Technical Support

Exceed Human Resource Consultants; Woodstock; On-site; CAD 45,000 - 65,000; Full time

Job summary

Exceed Human Resource Consultants is seeking an experienced IT Support Specialist to deliver technical support across client environments, manage Microsoft 365/Azure and collaborate with teams to resolve incidents.

The role requires strong networking knowledge, customer service, and the ability to work independently while mentoring colleagues. Some evenings/weekends may be required.

Qualifications

• 4–5 years’ experience with Windows 7/8/10/11 and MS Office 2016–2021.
• Experience with MacOS, Microsoft 365, Exchange Hybrid, SharePoint, Teams and N-able products.
• Strong knowledge of networking, TCP/IP, VPNs, routing, Wi‑Fi, fibre, switches and routers.
• Knowledge of printers, antivirus, server environments and Active Directory.
• Customer service experience with strong communication and problem-solving skills.
• Ability to work independently, take initiative and manage multiple tasks.
• Strong team player with a customer-focused approach.
• Grade 12 qualification.
• A+ and N+ certifications required; MCITP/MCTS/MCSA and Microsoft 365/Azure certifications advantageous.
• Own vehicle and valid driver’s licence.
• Willingness to work occasional evenings and weekends when required.

Responsibilities

• Provide technical support and maintenance across clients’ IT environments.
• Administer and support Microsoft 365, Azure, Exchange Online, SharePoint and Teams.
• Install, configure and maintain desktops, laptops, peripherals and software.
• Troubleshoot technical issues through onsite, telephone, email and remote support.
• Manage incidents through to resolution and liaise with vendors when required.
• Perform software, patch and update installations.
• Provide technical guidance, mentoring and training to colleagues.

Skills

Windows OS

Customer service

Problem solving

Independent worker

Team player

Education

Grade 12 qualification

A+ certification

Network+ certification

MCITP/MCTS/MCSA certifications

Microsoft 365/Azure certifications

Tools

Microsoft 365

Exchange Hybrid

SharePoint

Teams

N-able products

Job description

Reference: 11350 MB Consultant: Marié Bosman

Job Description

• Provide technical support and maintenance across clients’ IT environments.
• Administer and support Microsoft 365, Azure, Exchange Online, SharePoint and Teams.
• Install, configure and maintain desktops, laptops, peripherals and software.
• Troubleshoot technical issues through onsite, telephone, email and remote support.
• Manage incidents through to resolution and liaise with vendors when required.
• Perform software, patch and update installations.
• Provide technical guidance, mentoring and training to colleagues.

Qualifications

• 4–5 years’ experience with Windows 7/8/10/11 and MS Office 2016–2021.
• Experience with MacOS, Microsoft 365, Exchange Hybrid, SharePoint, Teams and N-able products.
• Strong knowledge of networking, TCP/IP, VPNs, routing, Wi‑Fi, fibre, switches and routers.
• Knowledge of printers, antivirus, server environments and Active Directory.
• Customer service experience with strong communication and problem-solving skills.
• Ability to work independently, take initiative and manage multiple tasks.
• Strong team player with a customer-focused approach.
• Grade 12 qualification.
• A+ and N+ certifications required; MCITP/MCTS/MCSA and Microsoft 365/Azure certifications advantageous.
• Own vehicle and valid driver’s licence.
• Willingness to work occasional evenings and weekends when required.