Senior Technical PM, Customer Operations

Forma.ai; Toronto; On-site; CAD 120,000 - 150,000; Full time

Job summary

Forma.ai in Toronto, Canada is seeking a Technical Project Manager in Customer Operations to lead client implementations of our sales performance management platform. You will own projects end-to-end, coordinating across product, engineering and customer teams to ensure on-time delivery that meets customer goals.

The role emphasizes strong communication, stakeholder management and a data-driven approach to optimize implementation workflows.

Qualifications

• 5+ years of project management and customer-facing delivery experience.
• Experience managing multiple projects in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Ability to translate requirements into actionable project plans.
• Experience with data migrations or integrations.
• Analytical and problem-solving mindset with data focus.
• Own projects end-to-end and drive them forward.

Responsibilities

• Manage customer projects end-to-end, from planning to post-launch activities.
• Own project plans, timelines, milestones and deliverables.
• Build strong relationships with customer stakeholders across teams.
• Facilitate discovery sessions and translate requirements into workstreams.
• Coordinate cross-functional delivery with Product, Engineering, and Customer Operations.
• Develop understanding of Forma's platform, data structures, and logic to support implementations.
• Monitor progress, communicate status, and escalate risks when needed.
• Support change requests and ongoing initiatives by coordinating requirements.
• Identify opportunities to improve delivery processes and efficiency.

Skills

Project management

Stakeholder management

Requirements gathering

Risk management

Cross-functional collaboration

Data analysis

Communication

SQL

Excel

Education

Engineering background

Business/Information Systems background

Tools

SQL

Excel

Job description

Forma.ai in Toronto, Canada is seeking a Technical Project Manager in Customer Operations to lead client implementations of our sales performance management platform. You will own projects end-to-end, coordinating across product, engineering and customer teams to ensure on-time delivery that meets customer goals.

The role emphasizes strong communication, stakeholder management and a data-driven approach to optimize implementation workflows.