Senior Customer Engineer: AI‑Driven Enterprise

Cloudflare; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

Cloudflare in Toronto, Canada seeks a Customer Engineer to bridge technical strategy and business value for enterprise clients. You will guide pre-sales validation through onboarding, deployment, and lifecycle expansion as a quota-carrying technologist.

You will lead technical discussions, design architectures, and collaborate with account executives to align technical outcomes with business goals. This role emphasizes AI-assisted workflows and cross-functional impact.

Qualifications

• Experience in a customer-facing technical role.
• Ability to white-board, design, and articulate complex enterprise network and security architectures.
• Excellent communication skills translating technical concepts into business outcomes.
• Track record operating in a quota‑carrying or revenue‑aligned environment.
• Strong stakeholder management to bridge technical details and C-level strategy.

Responsibilities

• Technical Validation: lead deep-dive discovery and map infrastructure to Cloudflare architectures.
• Customer Adoption & Value Realization: oversee onboarding and ensure rapid time-to-value.
• Commercial Accountability & Expansion: drive new business and account growth.
• Trusted Advisory: maintain ongoing customer relationships across lifecycle.
• AI Orchestration & Workflow Automation: leverage AI to automate routine CE tasks.
• Education & Enablement: design resources and guides for internal teams and customers.

Skills

Architectural mindset

Consultative advisory

Commercial mindset

Communication

Technical breadth

Education

Bachelor's or graduate degree in CS/Engineering

Tools

Python

JavaScript

Bash

Lua

Go

REST/GraphQL APIs

Terraform/Pulumi

CI/CD tooling

Job description

Cloudflare in Toronto, Canada seeks a Customer Engineer to bridge technical strategy and business value for enterprise clients. You will guide pre-sales validation through onboarding, deployment, and lifecycle expansion as a quota-carrying technologist.

You will lead technical discussions, design architectures, and collaborate with account executives to align technical outcomes with business goals. This role emphasizes AI-assisted workflows and cross-functional impact.