Senior Technical Inside Sales Representative

TECO Westinghouse; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a key player in customer support and sales for electric motors and control products. This role involves engaging with customers to understand their needs, providing technical guidance, and utilizing advanced systems to ensure seamless order processing. You'll be a vital part of a dynamic team, promoting growth and enhancing customer relationships in the industrial products sector. If you have a passion for customer service and technical expertise, this is an exciting opportunity to make a significant impact in the marketplace.

Qualifications

• Bachelor's degree preferred or 5-7 years experience with electric motors.
• Proficient in Microsoft Office and SAP for order entry and reporting.

Responsibilities

• Support customers by identifying needs and solving problems.
• Provide technical support and quotations for motor and control products.

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Education

Bachelor's Degree

5-7 years experience with electric motors

Tools

SAP

Microsoft Office

Job description

SUMMARY

Review customer specifications and requirements to select and price equipment, provide quotes, answer customer inquiries, assist in sales presentations and closing orders. This position is located in Edmonton, AB.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide direct support to existing customers to identify their needs and help solve their problems or complaints. Work with Field Sales and internal resources to develop new customers within his/her defined market.
• Promote team efforts in selling by acting as the internal advocate and liaison for TECO-Westinghouse Motors (Canada) Inc. (TWMI) Field Sales and customers. Internally coordinate TWMI's Sales approach across all parties in the procurement process: EPC, OEM, Distributor, and User. Conduct correspondence and negotiations with customers and TWMI.
• Providing Customer Service, inside sales and technical support to our Western Canadian customers for TWMI’s motor and control products.
• Utilizing TWMI’s SAP system in order to perform stock checks & order entry functions and to create reports and verify order entries on a daily basis.
• Providing and implementing ideas to further the growth and development of TWMI’s presence in the marketplace.
• Train and provide technical guidance to less experienced teammates.
• Reviewing customer generated general RFQ’s, providing quotations per the company guidelines.
• Interpreting and reviewing customer supplied RFQ’s, specifications; application or engineering documents and details. Understanding of related NEMA MG1, CSA or other specifications for electric motors. Compiling the required information and preparing a quotation from the factory price guidelines or requesting required Engineering quotation from factory.
• Working with the project management personnel offering support and guidance when needed.
• Prepare the technical document that transmits the customer order to engineering.
• Maintain negotiation records, cost and price. Negotiate motor inquiries. Gain proficiency in the order entry process.
• Assist with customer presentations and assemble complete technical/commercial proposal data on time. Provide marketing literature to customers as needed.
• Gain product knowledge on all products.
• Follow sales plans and strategies.
• Be cognizant of antitrust laws and company policies.
• Become familiar with customers' business practices and procedures as they relate to his/her duties.
• Comply with all Company policies, including Company ISO 9001 Standards and Company Safety procedures.
• Regular attendance is an essential function of this position.
• Other functions as required (non-essential functions).

EDUCATION AND EXPERIENCE

• Bachelor’s degree preferred; or 5-7 years related experience and/or training with electric motors or Industrial Products; or equivalent combination of education and experience.
• Computer knowledge required.
• Microsoft Office proficiency is a must.

SKILLS AND ABILITIES

• Read and interpret documents such as safety rules, standards, operating and maintenance instructions, white papers and procedure manuals.
• Great verbal & written communication skills.