Senior Technical Consultant- Remote

Cognizant; Old Toronto; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a ServiceNow Senior Technical Consultant to guide clients in process optimization and workflow mapping. The role involves mentoring team members, leading project processes, and ensuring technical quality in development. This remote position supports work-life balance and offers opportunities for professional growth.

Benefits

Work-Life Balance Programs

Qualifications

• Experience in leading project processes and mentoring team members.
• Ability to translate requirements into functional features.

Responsibilities

• Lead significant project processes and ensure technical quality.
• Contribute to continuous improvement of Delivery Services processes.

Skills

Mentorship

Decision-Making

Process Optimization

Collaboration

Job description

As a ServiceNow Senior Technical Consultant, you will make an impact by guiding clients and teams towards successful process optimization through assessment, analysis, and mapping of workflows, and implementing standard, measurable processes to enable automation. You will be a valued member of the ServiceNow team, working closely with our partners.

In this role, you will

1. Provide mentorship and support to team members, demonstrating high autonomy and decision-making skills. Senior Developers often act as Project Team Leads.
2. Lead significant project processes such as platform architecture documentation, integration documentation, effort estimation, and hands-on development. Participate in and occasionally lead Scrum meetings.
3. Translate requirements, stories, and mock-ups into fully functional features in collaboration with the implementation project team.
4. Ensure technical quality in project development and configuration, providing assignments, follow-up, and mentorship to Junior and Mid developers. Follow ServiceNow standard processes for technical design mentorship.
5. Keep Project Lead informed with timely updates to facilitate proactive customer communication.
6. Contribute to the continuous improvement of Delivery Services processes and the maturity of portfolios, capabilities, and standard processes, considering customer needs.
7. Fill technical or process roles as needed, lead, educate, mentor, and develop team resources. Assist in prioritizing opportunities, designing tools, and techniques for efficient delivery. Act as the final decision-maker for technical issues within projects. Collaborate with HR on technical interviews and recruitment.

At Cognizant, we welcome applicants who believe in our mission and can make an impact in various ways. We encourage you to apply even if you meet only some of the required skills, highlighting your transferable experience and skills that make you an outstanding candidate.

Cognizant will only consider applicants authorized to work in Canada without employer sponsorship, now or in the future.

Working arrangements:

This is a remote position open to qualified applicants in Canada, where our hubs are located. We support work-life balance through various wellbeing programs. The specific working arrangements may change based on project and business needs, and we will communicate role expectations clearly.