Senior Technical Account Manager — Cloud & Container Leader

Red Hat; Quebec; On-site; CAD 90,000 - 140,000; Full time

Job summary

Red Hat seeks a Senior Technical Account Manager to lead strategic efforts for key accounts, guiding complex projects and delivering expert technical guidance. The role emphasizes customer advocacy, mentorship, and cross-functional collaboration across engineering, R&D, product management, and support teams.

Fluency in French and English is required. The STAM will nurture strategic customer relationships, drive satisfaction and retention, and occasionally travel to regional customers to ensure

Qualifications

• 5+ years of experience in a support, development, engineering, IT, or QA organization.
• Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible by Red Hat).
• Competent comprehension of enterprise architecture and strategic business drivers.
• Direct experience with a variety of hardware vendors.
• Ability to manage multiple issues and projects with shifting priorities and timelines.
• Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely.
• Ability to travel for customer visits and events within the region.

Responsibilities

• Support enterprise customers implementing automated and containerized cloud application platform solutions.
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms.
• Perform technical reviews and share knowledge to proactively identify and prevent issues.
• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat.
• Collaborate with the engineering, R&D, product management, and technical support teams.
• Create documentation regarding customer issues and technical details on how to resolve them.
• Manage and grow customer relationships by delivering attentive, relationship-based support.
• Travel occasionally to visit regional customers.

Skills

OpenShift

Kubernetes

Ansible

CloudForms

Communication

Travel

Containerization

Education

Bachelor's degree or equivalent in a technology-related discipline

Tools

Git

SVN

RPM-based Linux

Java

Job description

Red Hat seeks a Senior Technical Account Manager to lead strategic efforts for key accounts, guiding complex projects and delivering expert technical guidance. The role emphasizes customer advocacy, mentorship, and cross-functional collaboration across engineering, R&D, product management, and support teams.

Fluency in French and English is required. The STAM will nurture strategic customer relationships, drive satisfaction and retention, and occasionally travel to regional customers to ensure