Senior Technical Account Manager - Cloud Compute

Akamai Technologies; Ottawa; On-site; CAD 96,400 - 173,600; Full time

Benefits offered by this job

Healthcare

401(k)

PTO

Employee assistance program

Job summary

Akamai Technologies in Ottawa is seeking a Senior Technical Account Manager to provide strategic guidance to enterprise customers on cloud solutions. You will leverage your cloud expertise to enhance customer adoption and drive business outcomes through innovative cloud and AI technologies.

This role requires strong communication skills and the capability to build trusted relationships with stakeholders to maximize the value of Akamai's cloud compute solutions.

Qualifications

• 8 years of relevant experience in cloud computing or related fields.
• Experience advising customers on cloud adoption and workload optimization.
• Strong understanding of AI inferencing and generative AI technologies.

Responsibilities

• Act as a dedicated technical advisor for customers.
• Develop understanding of customer environments and business objectives.
• Create customer success plans that drive adoption and retention.

Skills

Cloud Computing

Technical Account Management

Solutions Architecture

AI inferencing

DevOps

Customer Success

Education

Bachelor's degree or equivalent

Tools

Kubernetes

APIs

Akamai Cloud Computing

Containers

Job description

Senior Technical Account Manager

Are you excited to work with innovative cloud and AI technologies? Do you enjoy helping enterprise customers accelerate adoption and achieve business outcomes with cloud infrastructure? Join Akamai's Cloud Solutions Group.

Overview

Akamai Cloud Solutions helps organizations build, deploy and scale modern applications closer to users while optimizing performance, reliability and cost. Our portfolio includes Core Compute, Edge Compute, and Qualified Compute Partner solutions, enabling customers to support everything from traditional enterprise workloads to next‑generation AI inferencing and agentic applications.

Partner with the best

Use your cloud expertise and strategic advisory skills to help customers maximize the value of Akamai Cloud Compute solutions while accelerating adoption of modern applications, AI inferencing workloads, and emerging agentic technologies.

Responsibilities

• Act as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions.
• Develop a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements.
• Create and execute customer success plans that drive adoption, retention, business value, and long‑term growth.
• Advise customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices.
• Guide customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes.
• Collaborate with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs.
• Drive customer success through regular business reviews, technical consultations, and proactive engagement.
• Maintain operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health, and cloud consumption growth.

Do What You Love

To be successful in this role you will:

• Have 8 years of relevant experience and a Bachelor's degree or its equivalent.
• Have experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer‑facing role.
• Demonstrate a strong understanding of cloud infrastructure, application hosting, networking, and modern compute environments.
• Have experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives.
• Possess knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures.
• Demonstrate the ability to translate business objectives into practical cloud and AI adoption strategies.
• Have proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams.
• Demonstrate strong communication, presentation, and consultative problem‑solving skills.
• Have experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs, or modern application platforms is a plus.

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people. We’re committed to making Akamai a great place to work where you can learn, grow and have a meaningful impact. We support your development through programs such as GROW, mentorship, internal events like APEX Expo, and tools such as LinkedIn Learning.

Learn more

Not sure if this job is the right match? Schedule a 15‑minute exploratory call with the recruiter to learn more.

Compensation

Akamai is committed to fair and equitable compensation practices. For US‑based candidates only, the base salary ranges from CA$96,400 to CA$173,600 per year. Compensation may include incentive bonuses, equity awards, and an Employee Stock Purchase Plan. Benefits include healthcare, 401(k), company holidays, PTO, sick time, parental leave, and an employee assistance program.