Product Analyst - Product Experience Analytics

Akamai Technologies; Ottawa; On-site; CAD 93,000 - 167,000; Full time

Benefits offered by this job

Healthcare

RRSP

Paid time off (PTO)

Sick time

Employee assistance program

Company holidays

Job summary

Akamai is seeking a Product Analyst to translate usage signals into actionable product decisions and collaborate with product managers and designers to improve user experiences across cloud platform solutions.

You will build analytics dashboards with Pendo, Amplitude, Mixpanel, Heap, or FullStory, instrument new surfaces with clear event taxonomies, and ensure data quality with engineers. A Bachelor's degree and 5 years of experience are expected.

Qualifications

• 5 years of relevant experience and a Bachelor's degree.
• Strong SQL skills and ability to navigate large datasets.
• Experience with product analytics platforms (Pendo/Amplitude/Mixpanel/Heap/FullStory).
• Understanding of event-based instrumentation and communicating findings.
• Exposure to cloud infrastructure products, developer tooling, APIs, Python, R, or A/B testing frameworks.

Responsibilities

• Partner with product managers and designers to define and measure good user experience.
• Build and maintain analytics dashboards in tools like Pendo or Tableau to drive decisions.
• Instrument new product surfaces by defining event taxonomies and ensuring data quality.
• Analyze funnels, retention curves, and feature adoption to identify friction points.
• Contribute to our experience metrics framework and analytics standards.

Skills

SQL

Data analysis

Product analytics

Communication of findings

Problem solving

Education

Bachelor's degree

Tools

Pendo

Amplitude

Mixpanel

Heap

FullStory

Job description

Job Description

Are you passionate about understanding how customers interact with cloud platforms?

Do you excel at turning raw behavioral data into actionable product decisions?

Join our team. We build cloud platform solutions that empower businesses worldwide. Our Product Experience Analytics team sits at the intersection of product management, data engineering, and user experience. We collaborate across teams to translate raw usage signals into impactful strategic decisions.

Job Description

Are you passionate about understanding how customers interact with cloud platforms?

Do you excel at turning raw behavioral data into actionable product decisions?

Join our team. We build cloud platform solutions that empower businesses worldwide. Our Product Experience Analytics team sits at the intersection of product management, data engineering, and user experience. We collaborate across teams to translate raw usage signals into impactful strategic decisions.

Partner with the best

In this role, you will analyze customer journey instrumentation and in-app behavioral analytics. You will work closely with product managers and designers to surface insights. Your work will directly shape how we build, onboard, and grow our cloud platform.

As a Product Analyst, You Will Be Responsible For

• Partnering with product managers and designers to define and measure good user experience
• Building and maintaining analytics dashboards in tools like Pendo or Tableau to drive business decisions
• Instrumenting new product surfaces by defining event taxonomies and ensuring data quality with engineers
• Analyzing funnels, retention curves, and feature adoption to identify and resolve customer journey friction points
• Contributing to our experience metrics framework and establishing analytics standards across the product organization

Do What You Love

To be successful in this role you will:

• Have 5 years of relevant experience and a Bachelor's degree
• Possess solid SQL skills and comfort navigating large datasets
• Have experience using product analytics platforms, such as Pendo, Amplitude, Mixpanel, Heap, or FullStory
• Have understanding of event-based instrumentation, measurement, and communicating findings to various audiences
• Demonstrate exposure to cloud infrastructure products, developer tooling, APIs, Python, R, or A/B testing frameworks

About Us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our Focus Is Simple

Cloud and Edge

Running apps closer to users for instant performance.

Security

Neutralizing threats before they ever reach your data.

Content Delivery

Scaling the world's biggest moments without a glitch.

AI

Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai

• We support your health, well-being, finances, and life beyond work.
• See our benefits.

FlexBase adapts to your job's needs

• Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience.
• It's not about telling employees where to work; it's about supporting employees to do their best work.

Connect with us on social and see what life at Akamai is like!

Compensation

• The base salary for this position ranges from 92,900 - 167,100 CAD/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications.
• The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).
• Akamai provides industry-leading benefits including healthcare, RRSP, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.