Senior Systems Analyst

OCS; Toronto; On-site; CAD 100,000 - 118,000; Full time

Job summary

Ontario Cannabis Store (OCS) seeks a Senior Systems Analyst to lead enterprise technology initiatives and translate high-level designs into system configurations. You will align architecture with business needs, drive AI-enabled improvements, and partner with architects to optimize complex programs.

Responsibilities include end-to-end solution analysis, cross-functional workshops, and guidance across portal apps, middleware, and Dynamics 365 F&O. 36.25 hours/week in Toronto.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field; certifications/assets in Digital Commerce Platforms, Microsoft Azure, or Enterprise Integration Technologies are assets.
• 5–8 years of experience in a Systems Analyst/Functional Consultant role supporting digital commerce platforms, customer portals, web apps, and large-scale systems.
• Experience with APIs, web services, middleware, enterprise integrations, relational databases, data analysis, and troubleshooting end-to-end transactions.
• Strong understanding of digital order management and customer-facing business processes (retailer onboarding, catalog management, inventory, ordering, invoicing, claims).
• Proven ability to translate business requirements into system designs, lead workshops, and align stakeholders on solutions.
• Strong analytical, communication, and stakeholder management skills in Agile or hybrid delivery environments.
• Proficiency with Jira, Confluence, Lucidchart; troubleshoot transactions across portals, middleware, Azure, and Dynamics 365 F&O.
• Experience with B2B wholesale platforms, retailer portals, Shopify, Sitecore OrderCloud, commercetools, Dynamics 365, Azure Integration Services.

Responsibilities

• Analyze and translate business requirements into scalable system solutions aligned with enterprise architecture and integration patterns.
• Lead requirements gathering, solution design, impact assessments, and cross-functional workshops to define scope and risks.
• Design and support enterprise platform configurations, integrations, data flows, and AI-enabled capabilities.
• Provide technical leadership and guidance to project teams, ensuring traceability and testing readiness.
• Act as liaison between business and technical stakeholders, guiding trade-off discussions and mentoring team members.
• Serve as SME for enterprise applications, digital commerce platforms, and Azure integration services; lead issue resolution and optimization.

Skills

APIs

Web services

Relational databases

Jira

Confluence

Azure

Dynamics 365

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

Jira

Confluence

Lucidchart

Azure integration services

Job description

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About the Role

We're looking for a Senior Systems Analyst to join our team.

The Senior Systems Analyst serves as the lead analyst and solution design specialist for enterprise technology initiatives. Working within established architecture and solution direction, this role translates high-level designs into system-specific configurations, ensuring solutions are feasible, optimized, and aligned with business requirements. As a key subject matter expert and trusted partner to Architects, the Senior Systems Analyst brings deep system knowledge and technical expertise to support the successful delivery of enterprise solutions.

Acting as a subject matter expert throughout the solution lifecycle, the Senior Systems Analyst provides end-to-end solution analysis, influences solution decisions, drives design quality, and supports the successful delivery of complex, business-critical programs. This role also identifies and enables opportunities to leverage Artificial Intelligence (AI) and automation within enterprise systems to enhance process efficiency, improve decision-making, and elevate the user experience.

About Your Day

• Analyze and translate business requirements into scalable system solutions aligned with enterprise architecture standards, roadmaps, and integration patterns.
• Lead requirements gathering, solution design, impact assessments, and cross-functional workshops to define scope, resolve gaps, and identify risks, dependencies, and optimization opportunities.
• Design and support enterprise platform configurations, integrations, data flows, and AI-enabled capabilities while ensuring scalability, governance, compliance, data quality, and alignment with business and technical requirements.
• Provide technical leadership and guidance to project teams, promoting best practices, maintaining traceability across the delivery lifecycle, and supporting successful implementation and testing.
• Act as a key liaison between business and technical stakeholders, influencing requirements, leading solution trade-off discussions, mentoring team members, and collaborating with vendors and partners to support delivery.
• Serve as a subject matter expert for enterprise applications, digital commerce platforms, customer-facing portals, and Azure integration services, leading issue resolution, process optimization, automation, continuous improvement, and evaluation of emerging technologies, including AI/ML solutions.

About You

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or an equivalent combination of education and experience); relevant certifications or experience with Digital Commerce Platforms, Microsoft Azure, or Enterprise Integration Technologies are considered an asset.
• 5–8 years of experience in a Systems Analyst, Functional Consultant, or similar IT role supporting digital commerce platforms, customer portals, web applications, and large-scale business-critical systems.
• Experience with APIs, web services, middleware, enterprise integrations, relational databases, data analysis, and troubleshooting end-to-end business transactions across web and backend systems.
• Strong understanding of digital order management and customer-facing business processes, including retailer onboarding, account management, catalog management, inventory visibility, ordering, fulfillment, invoicing, and claims.
• Proven ability to translate business requirements into system designs, lead solution workshops, facilitate technical discussions, and align business and technical stakeholders on solution approaches.
• Strong analytical, problem-solving, communication, and stakeholder management skills, with the ability to manage multiple priorities in Agile or hybrid delivery environments.
• Proficiency with tools such as Jira, Confluence, Lucidchart, and the ability to troubleshoot transactions across portal applications, middleware services, Azure integration components, and Dynamics 365 F&O.
• Experience with B2B wholesale commerce platforms, retailer portals, Shopify, Sitecore OrderCloud, commercetools, Dynamics 365, Azure Integration Services, and related cloud technologies is considered an asset.
• Demonstrated ability to identify opportunities for system optimization, automation, continuous improvement, and adoption of emerging technologies, including AI-enabled solutions.

About the Job

• Location: Toronto, ON near York Mills and Yonge Street
• Hours of Work: 36.25 a week
• Employment Type: Permanent, Full-Time
• Required Travel: Rare, usually within the GTA

Compensation

The target hiring range for this position is $100,000- $117,500. This is a pay grade 7 role, with a salary range of $82,623.96 - $123,507.59. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation, please let us know, we will work with you to meet your needs.