RQ00762 - Systems Analyst - Senior

Flexstaf IT; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Ontario Cannabis Store is seeking a Senior Systems Analyst to lead solution analysis and design for enterprise technology initiatives in Toronto. You will translate business requirements into scalable system solutions, aligning with enterprise architecture and standards.

You will drive end-to-end solution analysis, mentor analysts, and champion AI, automation, and intelligent workflows to improve efficiency and user experience across critical programs.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience accepted.
• 5-8 years experience in systems analysis or similar IT role.
• Experience with Microsoft Dynamics AX/D365, CRM and Power Platform configurations and support.
• Experience with D365 integrations, DMF, Dataverse, and Power Apps/Pages.

Responsibilities

• Translate business requirements into scalable solution designs aligned with enterprise architecture.
• Lead workshops to define scope, requirements, and gaps.
• Document and optimize business processes, system flows, integrations, and data structures.
• Conduct impact assessments and risk analysis across systems and data flows.
• Design, configure, and support enterprise platforms and integrations; prioritize configuration over customization.
• Provide guidance to development and QA teams to ensure designs meet requirements.

Education

Bachelor's degree in Computer Science or Information Technology

Master's degree (asset)

Tools

Microsoft Dynamics AX/D365

Power Platform

Data Management Framework (DMF)

Dataverse

Power Apps

Power Pages

Jira

Confluence

Lucidchart

Job description

Senior Systems Analyst

Project Description

Must Haves

• 5 - 8 years of experience as a systems analyst, functional consultant, or a similar system-focused role within IT
• Hands-on experience with Microsoft Dynamics AX/D365FO/C365CM, including system configuration and support.
• Experience working with Data Management Framework (DMF) and system integrations within D365 environments
• Experience using Power Platform tools, including Power apps, Power Pages, and Dataverse
• Experience delivering large-scale, business-critical enterprise applications
• solution design, technical design documents, high level solutions architect
• working closely with developers and bringing out of the box ideas

Preferred

• Experience supporting or participating in D365 F&O implementations
• Exposure to Warehouse Management Systems (WMS) operating models
• Experience working with eCommerce or related integrated platforms
• AI experience
• supply chain management experience - fulfilling orders from warehouse

Location: 5 days onsite

Public Sector Experience

Preferred

# of submissions/supplier: 1

About Us

The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and are the provincial wholesaler of cannabis for private retail stores.

Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We're a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We're an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.

About the Role

We are seeking a Senior Systems Analyst to lead solution analysis and design for enterprise technology initiatives. In this role, you will translate business requirements into scalable system solutions, ensuring alignment with enterprise architecture, business objectives, and technology standards. As a trusted partner to Architects, business stakeholders, and delivery teams, you will provide deep platform expertise, influence solution decisions, and drive the successful delivery of complex, business-critical programs.

You will lead end-to-end solution analysis, identify opportunities to optimize processes and systems, and champion the use of AI, automation, and intelligent workflows to enhance operational efficiency, decision-making, and user experience.

About Your Day

• Translate business requirements into scalable solution designs aligned with enterprise architecture standards and roadmaps.
• Lead cross-functional workshops to define scope, clarify requirements, and resolve gaps.
• Document and optimize current and future-state business processes, system flows, integrations, and data structures.
• Conduct impact assessments, identifying risks, dependencies, and mitigation strategies across systems and data flows.
• Design, configure, and support enterprise platforms and integrations, prioritizing configuration over customization.
• Provide technical guidance to development and QA teams to ensure solutions meet business requirements and approved designs.
• Maintain traceability across requirements, design, build, testing, and deployment activities.
• Ensure solutions meet standards for scalability, data quality, governance, security, and compliance.
• Serve as the primary liaison between business stakeholders, project teams, architects, vendors, and technical resources.
• Influence requirements and solution decisions by balancing business needs, system capabilities, and enterprise standards.
• Lead trade-off discussions and provide expertise on solution feasibility, impacts, and implementation considerations.
• Act as a subject matter expert for enterprise platforms (e.g., D365, CRM, Power Platform), including platform capabilities, configuration, and integration approaches.
• Lead root cause analysis and resolution of complex system and data issues while supporting production stability.
• Identify and implement opportunities for automation, process improvement, system optimization, and enhanced user experience.
• Evaluate, recommend, and incorporate AI/ML, automation, and intelligent workflow capabilities within supported systems.
• Leverage AI-assisted tools to improve analysis, documentation quality, and solution delivery.
• Mentor and coach analysts and project team members on solution analysis, system design, and platform best practices.

About You

• Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience; a master's degree is an asset.
• Microsoft Dynamics AX/D365 and Power Platform certifications.
• 5-8 years of experience as a Systems Analyst, Functional Consultant, or similar IT role.
• Hands-on experience with Microsoft Dynamics AX/D365 F&O, Customer Engagement (CRM), and Power Platform, including system configuration, support, and administration.
• Experience with D365 integrations, Data Management Framework (DMF), Dataverse, Power Apps, and Power Pages.
• Experience delivering and supporting large-scale, business-critical enterprise applications.
• Strong understanding of enterprise applications, system architecture, integration concepts, and database technologies (Oracle, SQL Server).
• Knowledge of Supply Chain processes, including Product Information Management, Master Planning, Procure-to-Pay, and Order-to-Cash.
• Experience with testing, troubleshooting, implementation, and production support in complex technology environments.
• Ability to translate business requirements into solution designs, system configurations, and functional specifications.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Demonstrated ability to lead workshops, facilitate technical discussions, and align business and technical stakeholders.
• Experience working in Agile or hybrid delivery environments, with proficiency in tools such as Jira, Confluence, and Lucidchart (or equivalent).
• Ability to manage multiple priorities, work independently, and drive continuous improvement initiatives.
• Experience identifying opportunities for automation, system optimization, and AI-enabled enhancements.

About the Job

• Location: Toronto, ON near York Mills and Yonge Street
• Onsite - 5 days/week
• Hours of Work: 36.25 a week