Senior Strategic Customer Success Manager (Enterprise)

Onetrust; Toronto; Hybrid; CAD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage

RSUs and equity

Paid parental leave

Retirement account support

Zusammenfassung

OneTrust is seeking a Senior Customer Success Manager to join its Customer Experience team in Toronto. You will own strategic customer relationships from onboarding to renewal, focusing on retention and growth through adoption and value delivery.

You will collaborate with Sales, Product, Engineering, and Consulting to ensure customers derive maximum business value from the OneTrust platform. Travel up to 20% is expected.

Qualifikationen

• Excellent verbal and written communication with executive stakeholders.
• Proven success in enterprise customer engagement across functions.
• Experience managing Enterprise/Strategic customers.

Aufgaben

• Establish relationships with customer stakeholders and executive sponsors throughout the lifecycle.
• Act as primary contact and shepherd for customers navigating OneTrust.
• Accelerate solutions through knowledge of the customer's business and best practices.
• Deliver proactive communication and manage mission-critical escalations.
• Align the customer's roadmap with our product roadmap and advocate for feature requests.
• Deliver business reviews with executive teams to ensure objectives are met.
• Utilize adoption metrics to identify risk and growth opportunities.
• Manage an account portfolio toward a Net ARR outcome balancing retention and growth.

Kenntnisse

Excellent communicator

Drive customer outcomes

Stakeholder accountability

Empathetic to customers

Strategic thinker

Fast-paced startup culture

Independent and team player

Technology affinity

SaaS implementation experience

Travel 10-20%

Ausbildung

BA/BS in a relevant subject

5-6+ years client-facing CS/CSM or similar

Tools

SFDC

Gainsight

Jobbeschreibung

OneTrust is seeking a Senior Customer Success Manager to join its Customer Experience team in Toronto. You will own strategic customer relationships from onboarding to renewal, focusing on retention and growth through adoption and value delivery.

You will collaborate with Sales, Product, Engineering, and Consulting to ensure customers derive maximum business value from the OneTrust platform. Travel up to 20% is expected.