Senior Specialist: Administrative - Hourly

Vail Resorts; Whistler; On-site; CAD 32,000 - 43,000; Full time

Benefits offered by this job

Housing Availability

Job summary

Vail Resorts is seeking a Lead Scheduler for the Ski & Ride School in Whistler. You will oversee scheduling for instructors and staff, ensuring accuracy and efficiency to meet guest demand and operational goals.

Responsibilities include coaching a scheduler team, daily/weekly/seasonal roster management, and collaborating with managers to optimize staffing. A proactive leader will drive continuous improvement and service excellence in a dynamic mountain environment.

Qualifications

• Scheduling experience in a fast-paced environment.
• Experience with workforce planning and staffing decisions.
• Strong organizational and detail-oriented skills.

Responsibilities

• Lead, coach, and support a team of Schedulers to ensure accurate, efficient scheduling practices.
• Oversee daily, weekly, and seasonal schedules for Ski & Ride School instructors and staff.
• Collaborate with Managers and operational leaders to allocate resources effectively.
• Escalate complex scheduling challenges and staffing decisions as needed.
• Support daily planning and contribute scheduling expertise to decisions.
• Promote continuous improvement, accountability, and service excellence.
• Support a safe, inclusive, and respectful workplace.

Skills

Scheduling

Workforce planning

Administration

Operations coordination

English fluency

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Tools

Microsoft Excel

MS Office

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

To Learn More, please review the Benefits Eligibility Summary. The Lead Scheduler is responsible for overseeing the scheduling function within the Ski & Ride School, ensuring the efficient allocation of instructors and resources to meet guest demand and operational objectives. This role leads a team of Schedulers, providing guidance, coaching, and support while driving consistency, accuracy, and continuous improvement across scheduling processes. As a key operational partner, the Lead Scheduler helps ensure the right people are in the right place at the right time, supporting the success of employees, the Ski & Ride School team, and Whistler Blackcomb's commitment to delivering world-class guest experiences.

Job Specifications

• Starting Wage: $23.59 -$31.45
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities

• Lead, coach, and support a team of Schedulers to ensure accurate, efficient, and consistent scheduling practices.
• Oversee the creation and maintenance of daily, weekly, and seasonal schedules for Ski & Ride School instructors and support staff.
• Collaborate with Managers, Supervisors, and operational leaders to support daily staff deployment and resource allocation.
• Act as the primary escalation point for complex scheduling challenges and staffing decisions.
• Support daily operational planning and contribute scheduling expertise to department decision-making.
• Promote a culture of continuous improvement, accountability, and service excellence.
• Support initiatives that promote a safe, inclusive, and respectful workplace environment.
• Other duties as assigned

Job Requirements

• High School Diploma or GED Equivalent required, Bachelor’s Degree in related field preferred
• Intermediate to advanced proficiency with Microsoft Office applications, particularly Excel.
• Must be able to communicate fluently in English
• Previous experience in scheduling, workforce planning, administration, or operations coordination.
• Strong organizational and time-management skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.
• A Knowledge of Ski & Ride School operations and instructor certification pathways is preferred.

The expected pay range is $23.59 -$31.45. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.