Patrol Dispatch

Vail Resorts; Whistler; Hybrid; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Free passes

Lift ticket discounts for friends and

Free ski lessons

Retail discounts

Wellness benefits

Job summary

Vail Resorts in Whistler is hiring for winter seasonal roles for the 2026/27 season. You will serve as a central hub for mountain incident coordination, receiving calls, assessing situations, and dispatching patrol resources to ensure safety and guest satisfaction on Whistler Blackcomb.

The role requires strong organizational and communication skills, the ability to ski or snowboard, and the capacity to multitask in a fast-paced environment.

Qualifications

• Operational Experience in Patrol, Dispatch, Mountain Operations or Emergency Services.
• Strong organizational and communication skills.
• Ability to ski or snowboard required.

Responsibilities

• Receive calls from guests & staff reporting injuries and collect details.
• Oversee and delegate the patrol response to mountain incidents.
• Act as the Incident commander for major incidents on hill.
• Ensure transport of guests and staff off the slopes.
• Liaise with external services and maintain daily operation records.

Skills

Strong organizational skills

Excellent interpersonal skills

Skiing ability

Tools

Microsoft Office (Word, Excel)

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Select how often (in days) to receive an alert: Create Alert

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Critical Illness and Accident plans

Job Summary:

This role serves as the central coordination hub for all mountain incidents at Whistler Blackcomb, receiving emergency calls, assessing situations, and dispatching the appropriate patrol resources. Patrol Dispatch is responsible for managing communications, coordinating guest and staff rescues, maintaining operational records, and supporting incident response efforts, including serious medical emergencies, avalanches, and missing persons. The position requires strong decision-making, multitasking, and organizational skills to ensure the safe and efficient operation of mountain safety services while delivering an exceptional guest experience.

Job Specifications:

• Starting Wage:$20.00/hr - $23.00/hr
• Employment Type:Winter Seasonal 2026/2027
• Shift Type:Full Timehours available
• Minimum Age:At least 18 years of age
• Housing Availability:Yes

Job Responsibilities:

• Receive calls from guests & staff reporting injuries. Collect information regarding the nature, location & severity of each injury.
• Oversee and delegate the patrol response to mountain incidents including injuries, avalanches and missing persons. Delegate appropriate personnel and resources to situations that include: Staff & public buried in avalanches, serious medical emergencies and missing persons.
• Act as the Incident commander for major incidents on hill.
• Ensure transport of Guests and or Staff off the slopes of Whistler Blackcomb mountains.
• Liaise with external services and stakeholders in the rescue and continued care of patients
• Maintain records for all daily operations including: Injuries, ski run trail checks, and avalanche control and accident investigations.
• Multitask using a variety of communication types including radio, phone and computer
• Proficient with Microsoft Office including Word and Excel. Ability to work in a fast-paced environment. Ability to work under pressure, carrying out multi-tasking duties and remain calm and alert at all times. Excellent interpersonal skills and team play.

Job Requirements:

• Operational Experience in Patrol, Dispatch, Mountain Operations or Emergency Services
• Strong organizational and communication skills
• Ability to work under pressure and multi task
• Knowledge of Whistler Blackcomb Terrain preferred
• Ability to ski or snowboard required
• Capable of establishing priorities and managing the resulting workload.
• Must have excellent written and communication skills.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.