Senior Solutions Consultant – AI-Driven Pre-Sales Lead

PagerDuty; Toronto; Hybrid; CAD 144,000 - 197,000; Full time

Benefits offered by this job

Flexible work arrangements

Comprehensive benefits package

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Wellness days

Job summary

PagerDuty in Canada is seeking a Solutions Consultant to bridge pre-sales, sales, and customer success, understanding customer environments, identifying roadblocks, and proposing solutions that leverage PagerDuty products.

You will lead technical discovery, design integrations with the customer's stack, assist in RFPs, and articulate PagerDuty's value to engineers and executives. Hybrid work in a global company with strong customer focus.

Qualifications

• 5+ years of pre-sales experience.
• Bachelor's degree or higher, preferably in a technical field.
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux
• Experience selling SaaS in a fierce environment
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
• Demonstrable knowledge of IT monitoring tools or IT Operations
• Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams
• Ability to travel to customer sites as necessary

Responsibilities

• Actively identify potential roadblocks and provide thoughtful, technical solutions
• Run technical discovery processes to understand customer environments and potential technical landmines
• Design integrations to provide seamless implementation with the customer's current technology stack
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
• Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives
• Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities
• Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service
• Manage multiple tasks independently and collaboratively using project management and account management skills
• Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks

Skills

Pre-sales experience

Scripting (Java, PHP, Ruby, Perl)

IT monitoring tools knowledge

Strong communication

Travel willingness

Education

Bachelor's degree or higher in technical field

Tools

New Relic

Nagios

Zenoss

Splunk

ServiceNow

Zabbix

Job description

PagerDuty in Canada is seeking a Solutions Consultant to bridge pre-sales, sales, and customer success, understanding customer environments, identifying roadblocks, and proposing solutions that leverage PagerDuty products.

You will lead technical discovery, design integrations with the customer's stack, assist in RFPs, and articulate PagerDuty's value to engineers and executives. Hybrid work in a global company with strong customer focus.