Senior ServiceNow Developer

Optimal Growth Technologies; Ottawa; On-site; CAD 120,000 - 160,000; Full time

Job summary

Optimal Growth Technologies is seeking a Senior ServiceNow Developer to design, configure, and optimize ServiceNow environments for enterprise clients. The role involves developing on the ServiceNow platform, collaborating in Agile/SAFe teams, and supporting cloud deployments, including FedRAMP contexts.

You will drive architecture decisions, implement best practices, and coordinate with stakeholders to ensure smooth upgrades and reliable integrations.

Qualifications

• Minimum 7 years hands-on ServiceNow experience.
• Experience in agile/SAFe environments.
• Knowledge of LDAP/Active Directory.
• Strong ServiceNow architecture and ITIL awareness.
• Bachelor’s degree in a technical or business field.

Responsibilities

• Recommend tool/solution approaches to customers as needed.
• Configure and develop on the ServiceNow instance per client directions.
• Participate in Continual Service Improvement activities.
• Support data integrations and ATF test cases.
• Collaborate with engineers to ensure platform upgradability.
• Lead stakeholder meetings to solicit feedback.
• Assist with ServiceNow deployment in FedRAMP cloud.

Skills

Test script development & planning

Fast-paced multitasking

Agile/SAFe teamwork

LDAP/Active Directory knowledge

LAN rev lifecycle awareness

ServiceNow best practices

Managed Services experience

Configuration management & ITIL

ServiceNow architecture design

ServiceNow configuration/deployment

Remote collaboration

Self-motivated/autonomous

Education

Bachelor's degree in technical or business field

Tools

ServiceNow

ATF (Automated Test Framework)

Job description

About the job Senior ServiceNow Developer

Responsibilities

• Provides tool or process solutioning recommendations to customer, as needed;
• Performs operational administrative tasks, as needed;
• Configures and develops on the VAs instance of ServiceNow including routine changes or configuration adjustments as directed by the customer;
• Participates in Continual Service Improvement activities, as required by customer demands;
• Participates in the configuration of new applications or suites during planning, development, and rollout phases;
• Collaborates with other teammates in support of platform consistency and upgradability;
• Plans and manages meetings to solicit feedback from stakeholders, as needed;
• Participates in Agile and SAFe ceremonies and produces deliverables associated with the goals to deliver value;
• Assists with report configuration and maintenance, as needed;
• Directly support the implementation of ServiceNow in the FedRAMP Cloud environment;
• Partner with leadership to maintain and drive towards an aggressive and sustainable ServiceNow implementation;
• Evaluate and work with the customer to define next phases of the ServiceNow roadmap;
• Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts;
• Configure and maintain data integrations between ServiceNow and other systems;
• Perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application.

Requirements

• Experience developing test scripts and plans;
• Candidate must be able to handle a fast paced environment and multitask;
• Experience working on an agile team;
• LDAP/Active Directory knowledge;
• Minimum of 7 years hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required;
• Familiarity with LAN rev or a comparable lifecycle management platform is a plus;
• Bachelor s degree in a Technical or Business field;
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features;
• Experience in a Managed Services environment;
• Working knowledge of configuration management and ITIL;
• Experience designing ServiceNow architecture, data designs, or overall solution architecture implementer on a mature installation;
• Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow;
• Demonstrated experience assisting with ServiceNow configuration and deployment;
• Effectively collaborate with other engineers remotely;
• Self-motivated and able to work autonomously.