Senior Service & UX Designer — Hybrid/Remote Public Sector

Bilinguallink; Calgary; On-site; CAD 117,000 - 186,000; Full time

Job summary

Skyridge Corporation in Edmonton, AB is seeking a Senior Service & UX Designer to lead user-centred design within a major government digital modernization initiative. This subcontractor role focuses on housing programs, digital services, and enterprise platforms including Microsoft Dynamics 365 and the Partner Portal.

You will collaborate with the Government Unit and the Digital Business Solutions team to shape service outcomes, improve usability, and drive WCAG-compliant UX across channels.

Qualifications

• 10+ years in UX, UI, and Service Design in complex enterprise environments.
• 5+ years enabling digital transformation in government/public sector or regulated industries.
• Strong portfolio showing end-to-end service design and UX delivery.
• Deep experience with user research, journey mapping, blueprinting, and prototyping.
• Experience designing enterprise digital platforms and responsive web apps.
• Proven ability to build and maintain design systems.
• Strong understanding of accessibility standards (WCAG 2.2 AA).
• Comfortable working in Agile teams and facilitating workshops.

Responsibilities

• Lead discovery activities, user interviews, workshops, and usability testing.
• Map current and future state service journeys and blueprints.
• Translate research insights into design direction and measurable improvements.
• Create IA, user flows, wireframes, prototypes, and high‑fidelity UI designs.
• Design responsive, mobile-friendly enterprise applications.
• Contribute to enterprise design systems (components, tokens, patterns).
• Ensure accessibility compliance (WCAG 2.2 AA) across all design outputs.
• Design citizen-facing, partner-facing, and internal digital services.
• Align design decisions with business goals, policy requirements, and service outcomes.
• Work closely with Product Managers, BAs, Developers, Architects, and QA.
• Participate in sprint ceremonies and iterative delivery cycles.
• Facilitate workshops, design reviews, and stakeholder sessions.
• Support design QA and validate implemented solutions.

Skills

UX

UI design

Service design

User research

Journey mapping

Prototyping

Design systems

WCAG 2.2 AA

Agile

Stakeholder facilitation

Education

Degree in Interaction Design / UX / HCI / related field

Tools

Figma

Miro / FigJam

Jira / Confluence

Dynamics 365 (asset)

Job description

Skyridge Corporation in Edmonton, AB is seeking a Senior Service & UX Designer to lead user-centred design within a major government digital modernization initiative. This subcontractor role focuses on housing programs, digital services, and enterprise platforms including Microsoft Dynamics 365 and the Partner Portal.

You will collaborate with the Government Unit and the Digital Business Solutions team to shape service outcomes, improve usability, and drive WCAG-compliant UX across channels.