Senior Service and UX Designer - calgary

Bilinguallink; Calgary; Hybrid; CAD 117,000 - 186,000; Full time

Job summary

Skyridge Corporation in Edmonton, AB is seeking a Senior Service & UX Designer to lead user-centred design within a major government digital modernization initiative. This subcontractor role focuses on housing programs, digital services, and enterprise platforms including Microsoft Dynamics 365 and the Partner Portal.

You will collaborate with the Government Unit and the Digital Business Solutions team to shape service outcomes, improve usability, and drive WCAG-compliant UX across channels.

Qualifications

• 10+ years in UX, UI, and Service Design in complex enterprise environments.
• 5+ years enabling digital transformation in government/public sector or regulated industries.
• Strong portfolio showing end-to-end service design and UX delivery.
• Deep experience with user research, journey mapping, blueprinting, and prototyping.
• Experience designing enterprise digital platforms and responsive web apps.
• Proven ability to build and maintain design systems.
• Strong understanding of accessibility standards (WCAG 2.2 AA).
• Comfortable working in Agile teams and facilitating workshops.

Responsibilities

• Lead discovery activities, user interviews, workshops, and usability testing.
• Map current and future state service journeys and blueprints.
• Translate research insights into design direction and measurable improvements.
• Create IA, user flows, wireframes, prototypes, and high‑fidelity UI designs.
• Design responsive, mobile-friendly enterprise applications.
• Contribute to enterprise design systems (components, tokens, patterns).
• Ensure accessibility compliance (WCAG 2.2 AA) across all design outputs.
• Design citizen-facing, partner-facing, and internal digital services.
• Align design decisions with business goals, policy requirements, and service outcomes.
• Work closely with Product Managers, BAs, Developers, Architects, and QA.
• Participate in sprint ceremonies and iterative delivery cycles.
• Facilitate workshops, design reviews, and stakeholder sessions.
• Support design QA and validate implemented solutions.

Skills

UX

UI design

Service design

User research

Journey mapping

Prototyping

Design systems

WCAG 2.2 AA

Agile

Stakeholder facilitation

Education

Degree in Interaction Design / UX / HCI / related field

Tools

Figma

Miro / FigJam

Jira / Confluence

Dynamics 365 (asset)

Job description

Edmonton, AB (Hybrid/Remote)

Full-time Contract | 12 Months + 2 Optional Extensions

Skyridge Corporation is looking for an exceptional Senior Service & UX Designer to join us as a subcontractor supporting a major government digital modernization initiative. You’ll work directly with the Government Unit on a multi-year transformation of housing programs, digital services, and enterprise platforms including Microsoft Dynamics 365 and the Partner Portal.

If you’re passionate about human-Centred design, service transformation, and building accessible, intuitive digital experiences that impact thousands of Albertans — this role is for you.

What You’ll Do

As the Senior Service & UX Designer, you’ll be the design lead embedded within ASHC’s Digital Business Solutions team. Your work will shape the future of housing services across Alberta.

Human-Centred Design & Research

• Lead discovery activities, user interviews, workshops, and usability testing
• Map current and future state service journeys and blueprints
• Translate research insights into clear design direction and measurable improvements

UX/UI Design & Enterprise Design Systems

• Create IA, user flows, wireframes, prototypes, and high‑fidelity UI designs
• Design responsive, mobile-friendly enterprise applications
• Contribute to enterprise design systems (components, tokens, patterns)
• Ensure accessibility compliance (WCAG 2.2 AA) across all design outputs

Digital Service & Product Design

• Design citizen-facing, partner-facing, and internal digital services
• Simplify complex workflows and improve usability across platforms
• Align design decisions with business goals, policy requirements, and service outcomes

Agile Delivery & Design Leadership

• Work closely with Product Managers, BAs, Developers, Architects, and QA
• Participate in sprint ceremonies and iterative delivery cycles
• Facilitate workshops, design reviews, and stakeholder sessions
• Support design QA and validate implemented solutions

What You Bring

Required Experience

• 10+ years in UX, UI, and Service Design within complex enterprise environments
• 5+ years supporting digital transformation in government, public sector, or regulated industries
• Strong portfolio demonstrating end-to-end service design and UX delivery
• Deep experience with user research, journey mapping, blueprinting, and prototyping
• Experience designing enterprise digital platforms and responsive web apps
• Proven ability to build and maintain design systems
• Strong understanding of accessibility standards (WCAG 2.2 AA)
• Comfortable working in Agile teams and facilitating workshops

Education

Diploma or degree in Interaction Design, HCI, UX Design, Product Design, Industrial Design, Graphic Design, Computer Science, or related field.

Tools

• Figma
• Miro / FigJam
• Jira / Confluence
• Experience with Microsoft Dynamics 365 is an asset

Contract Details

• Start Date: November 2, 2026
• End Date: November 1, 2027
• Extensions: Two optional 1-year renewals
• Hours: Full-time allocation (approx. 2000 hours/year)
• Compensation: Hourly rate (negotiated based on experience)