Senior User Experience Designer

ThoughtStorm; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

ThoughtStorm in Toronto, ON is seeking a Senior UX Designer to support a Public sector digital services initiative. The role leads end-to-end UX research and design across web and mobile applications, collaborating with stakeholders, product teams, developers, and QA.

You will conduct interviews, usability testing, diary studies, and A/B testing; translate insights into IA, user flows, wireframes, and interactive prototypes using Figma and similar tools.

Qualifications

• Lead end-to-end UX research and design for web and mobile apps.
• Translate research insights into IA, sitemaps, user flows, journey maps, wireframes and prototypes.
• Facilitate UX workshops and align with stakeholders.
• Apply accessibility best practices (WCAG 2.1 AA) and Ontario Design System familiarity.

Responsibilities

• Design intuitive, accessible user experiences across devices and interfaces.
• Conduct interviews, surveys, usability testing, diary studies and A/B testing.
• Collaborate with business stakeholders, product teams, developers and QA throughout the design lifecycle.
• Translate complex information into clear, user-focused content and interactions.

Skills

UX research

User interviews

Usability testing

A/B testing

Card sorting

Information architecture

Wireframes

Prototyping

Facilitation

Stakeholder alignment

Tools

Figma

Prototyping tools

Job description

Senior UX Designer - Toronto, ON | Hybrid/Onsite

We are seeking a Senior UX Designer to support a Public sector digital services initiative in Toronto.

The ideal candidate will lead end-to-end UX research and design activities across web and mobile applications.

Conduct user interviews, surveys, usability testing, diary studies, A/B testing, card sorting, and other research methods.

Translate research insights into information architecture, sitemaps, user flows, journey maps, wireframes, mockups, and interactive prototypes.

Facilitate UX workshops, ideation sessions, stakeholder alignment, and product/service design discussions.

Design functional, intuitive, accessible, and visually engaging user experiences across multiple devices and interfaces.

Use Figma, Canvas, and similar UX/design and prototyping tools to develop and iterate design solutions.

Collaborate closely with business stakeholders, product teams, developers, and QA throughout the design lifecycle.

Simplify complex processes and technical information into clear, user-focused content and experiences.

Apply accessibility best practices, including WCAG 2.1 AA, accessibility testing, and inclusive design principles.

Experience with the Ontario Design System, Digital Service Standard, legacy systems, and Ontario Public Service environments is highly desirable.

Toronto-based candidates must be available to work onsite 5 days per week.