Senior Service Delivery Manager, Critical Services

BMO; Canada; On-site; CAD 86,000 - 185,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO is seeking a Service Delivery Manager within Critical Services, Release and Technology Risk Management to oversee incident management, service restoration, deployment, and 24/7 operations. You will liaise with business and technology partners to ensure SLAs are met and improvements are driven across governance and operations.

You will help steer strategic decisions, manage cross-functional collaboration, and apply risk frameworks to protect assets while enabling business outcomes.

Qualifications

• Typically 7-10 years of work experience in IT or business environment.
• Understanding of IT operations processes for monitoring, logging, and alerting.
• Knowledge of support and operations practices, concepts, and technology.

Responsibilities

• Provide strategic input as a trusted advisor.
• Manage complexity across business value, technology and interactions.
• Lead incident management and service restoration activities.
• Monitor performance and enforce service level commitments.
• Collaborate with business and technology partners to drive improvements.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Influence

Collaboration

Ambiguity management

Data-driven decisions

Education

BS/BA or MBA/MS in computer science, engineering, information systems, math or business

Job description

BMO is seeking a Service Delivery Manager within Critical Services, Release and Technology Risk Management to oversee incident management, service restoration, deployment, and 24/7 operations. You will liaise with business and technology partners to ensure SLAs are met and improvements are driven across governance and operations.

You will help steer strategic decisions, manage cross-functional collaboration, and apply risk frameworks to protect assets while enabling business outcomes.