User Experience Architect

Syncredible Solutions; Calgary; On-site; CAD 120,000 - 160,000; Full time

Job summary

Syncredible Solutions in Calgary seeks an experienced UX Architect to lead the design vision for a large-scale digital transformation in logistics. You will shape product strategy, simplify onboarding journeys, and design intuitive dashboards for enterprise users.

The role requires client-facing leadership, strong facilitation, and hands-on design leadership to ensure usability and accessibility across platforms.

Qualifications

• 10+ years of AI-driven UX design, product design, or experience architecture.
• Experience leading UX for complex enterprise or B2B platforms, ideally in logistics or related domains.
• Ability to simplify complex onboarding flows and form-heavy experiences.
• Ability to design data-heavy dashboards that are intuitive and actionable.
• Hands-on with design thinking, journey mapping, personas, and service blueprints.
• Excellent facilitation and stakeholder management at senior levels.
• Proficiency with Figma, FigJam, or similar collaborative platforms.
• Strong understanding of accessibility and inclusive design.

Responsibilities

• Lead end-to-end UX strategy and experience architecture for logistics-focused platforms.
• Act as primary UX point of contact with client stakeholders, aligning business goals with UX outcomes.
• Plan and facilitate design thinking workshops, discovery sessions, and co-creation activities.
• Translate complex workflows into onboarding journeys that reduce friction.
• Design scalable dashboards that provide clear visibility into operations and shipment status.
• Define and evolve shipment visibility experiences with real-time tracking and alerts.
• Establish UX principles and frameworks aligned to long-term product vision.
• Collaborate with product, engineering, data, and business teams for delivery feasibility.
• Mentor designers and ensure usability and accessibility across outputs.
• Ensure designs adhere to WCAG and platform best practices.

Skills

UX architecture

Facilitation

Stakeholder management

Design thinking

Journey mapping

Figma

FigJam

User research

Communication

Leadership

Tools

Figma

FigJam

Job description

We are seeking an experienced UX Architect to lead the design vision and user experience strategy for a large-scale digital transformation initiative within the logistics and transportation domain. The role is based in Calgary and involves working closely with a major logistics organization undergoing modernization of its customer-facing digital platforms. The UX Architect will play a pivotal role in shaping product vision, simplifying complex onboarding journeys, designing intuitive dashboards, and improving shipment visibility experiences for enterprise and operational users. This is a highly collaborative, client-facing role requiring strong facilitation, strategic thinking, and hands‑on design leadership.

Key Responsibilities

• Lead end-to-end UX strategy and experience architecture for logistics-focused digital platforms
• Act as the primary UX point of contact with client stakeholders, driving conversations and aligning business goals with user experience outcomes
• Plan and facilitate design thinking workshops, discovery sessions, and co-creation activities with cross-functional client teams
• Translate complex workflows into simple, intuitive onboarding journeys that reduce friction and improve task completion
• Design and guide the creation of scalable dashboards that provide clear visibility into operations, metrics, and shipment status
• Define and evolve shipment visibility experiences, including real-time tracking, milestones, alerts, and status communication
• Establish UX principles, interaction models, and experience frameworks aligned to long‑term product vision
• Collaborate closely with product owners, engineering, data, and business teams to ensure feasibility and successful delivery
• Mentor designers and ensure consistency, usability, and accessibility across all design outputs
• Ensure designs adhere to usability heuristics, accessibility standards (WCAG), and platform best practices

Skills, Experience & Profile

Required Experience & Skill

• 10+ years of experience in AI driven UX design, product design, or experience architecture roles
• Proven experience leading UX for complex enterprise or B2B platforms, preferably in logistics, transportation, supply chain, or industrial domains
• Strong expertise in simplifying complex onboarding flows and form-heavy experiences
• Demonstrated ability to design data‑heavy dashboards that are intuitive, actionable, and user‑centric
• Hands‑on experience with design thinking methodologies, journey mapping, personas, and service blueprints
• Excellent facilitation and stakeholder management skills, with confidence in leading workshops and presentations at senior levels
• Proficiency with modern design tools such as Figma, FigJam, or similar collaborative platforms
• Strong understanding of accessibility, usability heuristics, and inclusive design principles

Nice to Have

• Prior experience working onsite with North American clients
• Exposure to AI‑assisted UX, data‑driven design, or predictive experiences
• Background in rail, freight, logistics, or large‑scale infrastructure systems

Personal Attributes

• Strategic thinker with a strong systems mindset
• Comfortable operating at both vision and execution levels
• Strong communicator who can bridge business, design, and technology
• Adaptable, collaborative, and confident in client‑facing environments