Senior Service Designer - contract

PLATO; Canada; On-site; CAD 80,000 - 110,000; Full time

Job summary

PLATO, Canada’s largest Indigenous-owned software testing and technology services company, seeks an execution-focused Service Designer to join a cross-functional Agile Scrum team delivering features for a major social services transformation initiative.

The successful candidate will lead service design, UX/UI, and interaction design activities across web and mobile solutions, collaborate closely with client stakeholders and delivery teams, and drive the creation of innovative, user-centered

Qualifications

• 8+ years of experience in Service Design, User Experience Design, Human-Centered Design, or a related field.
• Experience designing and delivering web and mobile digital products in Agile environments.
• Experience facilitating stakeholder workshops and collaborative design sessions.
• Proven ability to work effectively with business stakeholders, developers, testers, product teams, and technology leads.
• Experience using design systems and design tools (e.g., Figma, Adobe XD, Sketch, Axure).
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience mentoring and supporting junior team members.
• Knowledge of accessibility and inclusive design principles is an asset.

Responsibilities

• Work within a cross-functional Agile Scrum team with a focus towards delivery execution.
• Deliver innovative web and mobile experiences and incorporate the latest design trends into delivery execution.
• Deliver using the accepted design system to deliver with velocity and create consistent deliverables.
• Drive deliverable completion and support more junior designers, developers and testers on the team.
• Work alongside client resources to understand requirements and drive acceptance for solutions.
• Lead interaction and UI/UX activities including client workshops.
• Coordinate effectively with technology and functional leads to accelerate delivery and meet critical milestones.

Skills

UX Design

UI Design

Interaction Design

Service Design

Journey Mapping

Service Blueprinting

Tools

Figma

Adobe XD

Sketch

Axure

Job description

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Contract Duration: ASAP to Dec 31, 2026

Security Clearance: Current Government of Canada Reliability or higher is required at the time of application

Summary

We are seeking an execution focused Service Designer to join a cross-functional Agile Scrum team delivering product features for a major social services transformation initiative. The successful candidate will lead service design, UX/UI, and interaction design activities across web and mobile solutions, collaborate closely with client stakeholders and delivery teams, and drive the creation of innovative, user-centered experiences using established design systems and best practices.

Responsibilities

• Work within a cross-functional Agile Scrum team with a focus towards delivery execution
• Deliver innovative web and mobile experiences and incorporate the latest design trends into delivery execution.
• Deliver using the accepted design system to deliver with velocity and create consistent deliverables.
• Drive deliverable completion and support more junior designers, developers and testers on the team.
• Work alongside client resources to understand requirements and drive acceptance for solutions.
• Lead interaction and UI/UX activities including client workshops.
• Coordinate effectively with technology and functional leads to accelerate delivery and meet critical milestones.

Requirements

• 8+ years of experience in Service Design, User Experience Design, Human-Centered Design, or a related field.
• Strong expertise in:
  • User Experience (UX) Design
  • User Interface (UI) Design Processes
  • Interaction Design
  • Service Design methodologies, including journey mapping and service blueprinting
• Experience designing and delivering web and mobile digital products in Agile environments.
• Experience facilitating stakeholder workshops and collaborative design sessions.
• Proven ability to work effectively with business stakeholders, developers, testers, product teams, and technology leads.
• Experience using design systems and design tools (e.g., Figma, Adobe XD, Sketch, Axure).
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience mentoring and supporting junior team members.
• Knowledge of accessibility and inclusive design principles is an asset.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.