Senior Security Account Lead: Client Ops & Growth

Guardteck Security Corp.; Burnaby; On-site; CAD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Vehicle allowance

Phone & laptop

Professional development budget

Job summary

Guardteck Security Corp. in Burnaby, BC, is seeking a client-facing operations leader to own client relationships and the site teams behind some of the region's security accounts.

This role offers real financial ownership and a fast track into senior leadership. Based in Burnaby with regular travel to client sites across the region, you will manage contracts, coach site supervisors, monitor budgets and billing, and drive continuous improvement to keep facilities safe and operations running

Qualifications

• 4 to 5+ years in account management, client services, or operations leadership.
• Ability to coach and lead supervisors or frontline teams.
• Strong financial literacy: budgets, invoicing, contracts.
• Ability to manage multiple priorities with discretion and judgment.
• Comfortable in a fast-moving, entrepreneurial environment.
• Class 5 driver's license, no restrictions.
• Familiar with security and frontline tech stacks and AI-enabled tools.
• ASIS APP or CPP certification is a definite asset and support for obtaining it.

Responsibilities

• Be the face of the account. Run regular client check-ins, site visits, and quarterly business reviews.
• Keep contracts on track. Track staffing compliance, incident response times, and audit results.
• Lead through your site supervisors. Coach and mentor site-level leadership.
• Own the numbers. Monitor site budgets, resolve billing disputes, and keep account performance aligned to financial targets.
• Drive improvement, not just maintenance. Spot where service, staffing, or process can get better - and lead the fix.

Skills

Account management

Client services

Operations leadership

Financial literacy

Coaching & mentoring

Driver's license

Tech-savvy

CPP/ASIS certification

Tools

Workforce management tools

Reporting software

Communications platforms

Job description

Guardteck Security Corp. in Burnaby, BC, is seeking a client-facing operations leader to own client relationships and the site teams behind some of the region's security accounts.

This role offers real financial ownership and a fast track into senior leadership. Based in Burnaby with regular travel to client sites across the region, you will manage contracts, coach site supervisors, monitor budgets and billing, and drive continuous improvement to keep facilities safe and operations running