Mobile Account Manager / Fleet Manager

Kandor Management Corporation; Burnaby; On-site; CAD 75,000 - 95,000; Full time

Job summary

Guardteck Security, a Kandor Management Corp. subsidiary, seeks a Mobile Account Manager / Fleet Manager to lead guards and supervisors across client sites, overseeing vehicles, devices, and equipment. You will report to the VP of Operations and balance client service with frontline leadership, scheduling, and fleet management.

You will coordinate staffing, manage after-hours support, and ensure compliance with client expectations while driving operational excellence across a growing portfolio.

Qualifications

• Experience leading frontline teams across multiple sites.
• Strong client relationship management and service delivery skills.
• Ability to coordinate staffing, fleet, and equipment across a portfolio.

Responsibilities

• Oversee daily security operations across a portfolio of mobile and static sites.
• Serve as primary operational contact for clients and internal teams.
• Ensure staff meet policies, standards, and client expectations.
• Review reports, investigate incidents, and follow up on performance concerns.
• Conduct regular site and employee audits for compliance and improvement.
• Coordinate staffing, fleet and equipment for new contracts.
• Maintain communication with clients and leadership during incidents.
• Manage scheduling and coverage across sites; respond to emergencies.

Skills

Leadership

Communication

Time management

Organizational skills

Problem solving

Tools

WinTeam

Shiftboard

PosiTrace

Lighthouse

Job description

Posted Friday, July 24, 2026 at 7:00 a.m.

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies . We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That's why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it's a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck's security team and be part of the impactful work we do.

Mobile Account Manager / Fleet Manager

The Opportunity

Take ownership of the people, vehicles, and day-to-day operations behind Guardteck's mobile security services.

As Mobile Account Manager / Fleet Manager, you'll lead guards and supervisors across a portfolio of client sites while overseeing the vehicles, mobile devices, and equipment that keep our operations moving. Reporting to the VP of Operations, you'll balance client service, frontline leadership, scheduling, fleet management, and after-hours support.

This is a hands-on role for an organized and responsive leader who enjoys solving problems, building strong client relationships, and keeping complex operations running smoothly.

What You’ll Do

Lead Mobile Operations and Client Service

• Oversee daily security operations across a portfolio of mobile and static sites.
• Serve as a key operational contact for clients, Account Managers, supervisors, and internal support teams.
• Ensure guards and supervisors consistently meet Guardteck's policies, service standards, and client expectations.
• Review security reports, investigate incidents, and follow up on performance or service concerns.
• Conduct regular site and employee audits to confirm compliance and identify opportunities for improvement.
• Meet regularly with clients and internal stakeholders to review staffing, performance, and operational priorities.
• Support new contract launches by coordinating staffing, vehicles, equipment, site instructions, and other operational requirements.
• Keep clients and leadership informed of significant incidents, staffing changes, and site developments.

Lead and Develop Frontline Teams

• Provide day-to-day leadership to guards, site supervisors, and mobile supervisors.
• Set clear expectations and hold employees accountable for performance and conduct.
• Conduct performance reviews and provide timely coaching and constructive feedback.
• Support employee development through mentoring, recognition, and performance management.
• Ensure employees receive the training, information, equipment, and operational support needed to succeed.
• Promote a culture of professionalism, safety, accountability, and excellent customer service.

Coordinate Scheduling and Coverage

• Review schedules and open shifts daily to ensure all sites are properly staffed.
• Work closely with dispatch to manage book-offs, emergency coverage, and last-minute requests.
• Proactively contact employees to fill open shifts and maintain service continuity.
• Ensure ad hoc requests are accurately entered and staffed through Shiftboard and WinTeam.
• Confirm that shift descriptions and site instructions accurately reflect client requirements.
• Arrange supervisor visits to brief and assess employees assigned to new sites.
• Build permanent staffing plans when temporary coverage becomes extended.

Manage Fleet and Mobile Equipment

• Oversee vehicles assigned to the portfolio and ensure they remain safe, clean, and operational.
• Coordinate preventative maintenance, repairs, inspections, and vehicle servicing.
• Maintain accurate fleet and maintenance records in PosiTrace.
• Review GPS data and address speeding, hard braking, extended stops, unauthorized use, and other concerns.
• Ensure dashcams are functioning and conduct periodic compliance audits.
• Follow up on vehicle damage, collisions, maintenance issues, and driver-related incidents.
• Work with Kandor Fleet Support to resolve fleet concerns and improve vehicle utilization.
• Promote safe and responsible driving practices across the mobile team.
• Ensure mobile phones and operational equipment are functional, properly tracked, and available when needed.
• Troubleshoot device issues and elevate complex concerns to Technical Services.
• Provide operational support to after-hours dispatch.
• Respond to urgent staffing issues and emergencies involving mobile or static sites.
• Escalate serious incidents to senior leadership when required.
• Make timely decisions to protect employees, clients, vehicles, and service continuity.
• Maintain clear communication with clients and internal stakeholders throughout significant incidents.

Maintain Accurate Administration

• Review employee hours in WinTeam and ensure records are accurate before payroll deadlines.
• Submit payroll corrections, vacation requests, reimbursements, uniform requests, and other employee documentation.
• Ensure eligible employees have appropriate averaging agreements in place.
• Coordinate the movement of keys, devices, uniforms, and equipment with the mobile team.
• Maintain accurate operational records and complete required follow-up on time.

What You Bring

• Experience in security operations, mobile services, fleet management, facilities, logistics, property management, or a similar service-driven environment.
• Previous experience leading frontline employees across multiple sites.
• Experience managing client relationships and responding to service concerns.
• Working knowledge of vehicle maintenance, fleet safety, GPS tracking, and driver accountability.
• Strong leadership skills with the ability to coach employees and manage performance.
• Excellent communication, organization, and time-management skills.
• Sound judgment and the ability to make decisions in fast-moving situations.
• Strong problem-solving, conflict-resolution, and incident-investigation skills.
• Comfort working with scheduling, payroll, GPS, reporting, and workforce-management systems.
• Ability to manage competing priorities while maintaining accuracy and follow-through.
• Availability to provide occasional after-hours operational support.
• A valid driver's licence and the ability to travel between client sites.

Experience with WinTeam, Shiftboard, PosiTrace, Lighthouse, or similar platforms would be an asset.

What Success Looks Like

• Mobile and static sites are reliably staffed and supported.
• Clients receive timely communication and consistently strong service.
• Guards and supervisors understand expectations and receive effective leadership.
• Vehicles and mobile equipment are safe, maintained, and used responsibly.
• Staffing, fleet, payroll, and equipment issues are addressed before they disrupt service.
• Operational processes become more consistent, efficient, and accountable.

#GTHP

Why Join Guardteck

Growth Potential

We're expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

We recognize initiative, reliability, and results. Hard work doesn't go unnoticed, and wins are celebrated across the team.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.