Operations - Regional Operations Manager- Full time

Kandor Management Corporation; Mississauga; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Guardteck Security is seeking a Regional Operations Manager for Ontario to oversee day-to-day operations across a portfolio of client sites. This hands-on role manages staffing coverage, supports frontline teams, coordinates with dispatch, and ensures adherence to service standards.

You will also supervise fleet, devices, and equipment, while collaborating with directors, account managers, and field staff to optimize site performance.

Qualifications

• Experience supporting multi-site operations, preferably in security, facilities, or frontline services.
• Experience coordinating staffing, scheduling, dispatch, or workforce coverage.
• Strong leadership with ability to coach, support, motivate, and hold employees accountable.
• Excellent customer service and written and verbal communication skills.
• Sound judgment and ability to make timely decisions under pressure.
• Strong conflict-resolution, problem-solving, and incident-investigation skills.

Responsibilities

• Support daily site operations across assigned client sites.
• Coordinate staffing, scheduling, and dispatch to ensure proper shift coverage.
• Maintain payroll and employee administration within supported systems.
• Support clients and account managers with staffing, service delivery, and site developments.
• Oversee fleet, devices, and equipment, ensuring compliance and upkeep.
• Promote proactive solutions to recurring staffing and service-delivery concerns.

Skills

Multi-site operations

Staffing coordination

Leadership

Customer service

Communication

Decision making

Organization

MS Office

Education

Diploma in Business or Security

Tools

Dayforce

WinTeam

Lighthouse

ATS

Microsoft Office

Job description

Operations - Regional Operations Manager- Full time

Job Description

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies . We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Department:Operations
Reports To:Director of Operations

About the Role

Guardteck is seeking a Regional Operations Manager for Ontario to support day-to-day operations across an assigned portfolio of client sites.

This hands-on role is responsible for maintaining staffing coverage, supporting frontline employees, coordinating with dispatch, monitoring site performance, and responding to operational issues. The Regional Operations Manager will also oversee vehicles, mobile devices, and other equipment assigned to the portfolio.

Working closely with the Director of Operations, Account Managers, dispatch, mobile teams, supervisors, and frontline employees, you will help ensure sites operate efficiently and consistently meet Guardteck’s service standards and client requirements.

What You’ll Do

Support Site Operations

Support daily security operations across assigned client sites.

Ensure employees follow Guardteck’s policies, procedures, post orders, and service standards.

Review security reports, incident reports, and daily updates to identify concerns, trends, and coaching opportunities.

Conduct regular site visits, employee check-ins, audits, and performance reviews.

Coach employees and address performance or conduct concerns when required.

Coordinate the distribution, collection, and tracking of keys, mobile devices, uniforms, and other operational equipment.

Support new contract launches by ensuring employees have the information, training, tools, and resources required to succeed.

Respond to after-hours emergencies and escalated serious incidents or operational concerns when required.

Coordinate Staffing, Scheduling, and Dispatch

Monitor schedules and work with dispatch to ensure shifts are properly staffed.

Review open shifts in Shiftboard and proactively support urgent and longer-term coverage needs.

Assist dispatch with last-minute book-offs, open shifts, and ad hoc coverage requests.

Contact qualified employees to help fill available shifts and maintain service coverage.

Ensure ad hoc requests are accurately entered and staffed in Shiftboard and WinTeam.

Confirm shift descriptions accurately reflect site duties, expectations, and requirements.

Coordinate supervisor visits for new, temporary, or ad hoc sites when required.

Help identify permanent employees for extended coverage needs to improve consistency and reduce turnover.

Ensure eligible employees have the appropriate averaging agreements in place.

Maintain Payroll and Employee Administration

Update WinTeam to ensure employee hours are accurate before payroll deadlines.

Review scheduling information for accuracy and address discrepancies when identified.

Submit payroll corrections, vacation requests, reimbursements, uniform requests, and other employee updates as required.

Maintain accurate operational records and ensure follow-up items are completed on time.

Support Clients and Account Managers

Meet regularly with Account Managers to review staffing, service delivery, site concerns, and improvement opportunities.

Keep Account Managers informed of incidents, staffing changes, site developments, and operational risks.

Respond promptly to requests from Account Managers and internal support teams.

Attend client meetings when required to support communication, relationship management, and service delivery.

Help ensure operational commitments and client expectations are clearly communicated to site teams.

Support practical solutions to recurring staffing, employee, and service-delivery concerns.

Oversee Fleet, Devices, and Equipment

Manage vehicles, mobile devices, and operational equipment assigned to the portfolio.

Coordinate vehicle maintenance and keep service records current in PosiTrace.

Review PosiTrace regularly to monitor vehicle use and identify possible concerns.

Address GPS-related issues such as speeding, hard braking, extended stops, or potential misuse.

Confirm dashcams are functioning and conduct periodic audits.

Work with Kandor Fleet Support to report and resolve fleet-related concerns.

Ensure mobile devices used by supervisors and static sites remain operational.

Troubleshoot basic device issues and elevate technical concerns to the appropriate internal team.

Promote responsible use and accurate tracking of company vehicles, devices, keys, and equipment.

What You Bring

Experience supporting multi-site operations, preferably within security, facilities, property services, or another frontline service environment.

Experience coordinating staffing, scheduling, dispatch, or workforce coverage.

Strong leadership skills with the ability to coach, support, motivate, and hold employees accountable.

Excellent customer service and written and verbal communication skills.

Sound judgment and the ability to make timely decisions under pressure.

Strong conflict-resolution, problem-solving, and incident-investigation skills.

Excellent organization, planning, time management, and follow-through.

Ability to manage multiple priorities while maintaining accuracy and service quality.

Strong interpersonal skills and the ability to build positive relationships with employees, clients, and internal teams.

Ability to work independently while collaborating effectively with others.

Comfortable using scheduling, payroll, HRIS, fleet-management, and reporting systems.

Proficiency with Microsoft Office, including Word, Excel, Outlook, and Teams.

Availability to respond to urgent operational matters outside regular business hours when required.

Assets

A diploma in Business, Justice Studies, Security Management, or a related field, or an equivalent combination of education and experience.

Experience with Dayforce, WinTeam, Lighthouse, ATS, or similar operational systems.

Experience supporting contract launches, temporary sites, events, or ad hoc security coverage.

Experience overseeing vehicles, mobile devices, or other operational equipment.

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.