Senior Salesforce CRM Solution Architect

Charger Logistics Inc.; Brampton; Hybrid; CAD 130,000 - 190,000; Full time

Benefits offered by this job

Competitive Salary

Healthcare Benefit Package

Career Growth

Job summary

Charger Logistics Inc. in Brampton, ON seeks a Senior Salesforce CRM Implementation Lead / Solution Architect to assess and transform our Salesforce environment and drive future-state CRM initiatives.

This hands-on leadership role requires building a roadmap and guiding IT, TMS, and business teams through implementation, adoption, and governance. The ideal candidate has 8+ years of Salesforce experience, 5+ years in architecture or enterprise leadership, plus hands-on expertise across Sales

Qualifications

• 8+ years of Salesforce experience.
• 5+ years in Salesforce architecture / enterprise implementation leadership.
• Hands-on experience with Sales Cloud, Service Cloud, Flow/automation, integrations, data migration, security.
• Experience with ERP/TMS integrations.
• Experience with UAT, deployment, training and user adoption.
• Experience managing Salesforce implementation partners/vendors.
• Salesforce certifications are preferred, especially architecture-related.

Responsibilities

• Assess current Salesforce environment and identify gaps, opportunities, and technical improvements.
• Define the future-state Salesforce architecture and implementation roadmap.
• Lead end-to-end Salesforce implementations from requirements and solution design through UAT, deployment, go-live, and adoption.
• Provide hands-on expertise across Sales Cloud, Service Cloud, Salesforce Flow/automation, security, reporting, and forecasting.
• Lead API, ERP/TMS integrations, data migration, data quality, and governance.
• Work closely with business stakeholders, internal IT/TMS teams, developers, and Salesforce partners.
• Lead UAT, training, change management, and user adoption activities.
• Manage and provide technical direction to Salesforce vendors, consultants, and specialists.
• Establish scalable Salesforce architecture, governance, and best practices.

Skills

Salesforce architecture

Enterprise implementations

Sales Cloud

Service Cloud

Systems integration

UAT & training

Vendor management

Education

Salesforce certifications preferred

Tools

Salesforce

ERP/TMS integrations

Data migration tools

Job description

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are looking for a Senior Salesforce CRM Implementation Lead / Solution Architect to assess and transform our existing Salesforce environment and lead future-state CRM initiatives. This is a hands-on architecture and implementation leadership role. The ideal candidate can independently assess our existing CRM, recommend the future-state solution, build the roadmap, and lead the organization through implementation while working closely with our IT/TMS and business teams. The reporting location for this role is Brampton, ON.

Responsibilities:

• Assess the current Salesforce environment and identify gaps, opportunities, and technical improvements.
• Define the future-state Salesforce architecture and implementation roadmap.
• Lead end-to-end Salesforce implementations from requirements and solution design through UAT, deployment, go-live, and adoption.
• Provide hands-on expertise across Sales Cloud, Service Cloud, Salesforce Flow/automation, security, reporting, and forecasting.
• Lead API, ERP/TMS integrations, data migration, data quality, and governance.
• Evaluate and implement relevant Agentforce and Data 360 capabilities.
• Work closely with business stakeholders, internal IT/TMS teams, developers, and Salesforce partners.
• Lead UAT, training, change management, and user adoption activities.
• Manage and provide technical direction to Salesforce vendors, consultants, and specialists.
• Establish scalable Salesforce architecture, governance, and best practices.

• 8+ years of Salesforce experience, with at least 5+ years in Salesforce architecture and/or enterprise implementation leadership.
• Proven track record leading multiple end-to-end enterprise Salesforce implementations.
• Strong hands-on experience with Sales Cloud, Service Cloud, Flow/automation, integrations, data migration, security, reporting, and forecasting.
• Experience integrating Salesforce with ERP, TMS, APIs, and other enterprise systems.
• Experience with UAT, deployment, training, and user adoption.
• Experience working with and managing Salesforce implementation partners/vendors.
• Strong ability to translate business requirements into scalable Salesforce solutions and architecture.
• Salesforce certifications are preferred, particularly architecture-related certifications.

• Competitive Salary
• Healthcare Benefit Package
• Career Growth