Senior Salesforce Business Analyst

Scotiabank; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading financial institution is seeking a Senior Salesforce Business Analyst to bridge business and technology teams. This role involves documenting requirements, facilitating communication, and supporting project delivery within a hybrid work environment. The ideal candidate will possess strong leadership skills, a degree in Business Administration, and experience with Salesforce.

Benefits

Inclusive culture promoting diversity, equity, and inclusion.

Opportunities for upskilling and professional development.

Competitive rewards, including bonuses and benefits.

Dynamic workspace with community engagement initiatives.

Qualifications

• 3-5 years of relevant experience in financial services, preferably in back-office environments.
• Experience managing end-to-end technology products.
• Familiarity with Agile principles.

Responsibilities

• Ensure requirements are thoroughly documented and understood.
• Develop and maintain stakeholder relationships.
• Support project teams in overcoming obstacles.

Skills

Leadership

Communication

Analytical mindset

Problem-solving

Agile principles

Education

Degree in Business Administration or equivalent

CBAP or similar BA certification

Tools

MS Office

MS Visio

JIRA

Confluence

Job description

Join to apply for the Senior Salesforce Business Analyst role at Scotiabank

Requisition ID: 217026

Join a purpose-driven, high-performing team committed to results and inclusivity.

As a Senior Business Analyst with Salesforce expertise, you will serve as a liaison between business stakeholders and technology teams, ensuring clear documentation and communication of business requirements and vision. You will leverage your project experience to analyze needs, facilitate communication among stakeholders, support project delivery, and act as a positive change agent within the organization.

Key Responsibilities:

1. Ensure requirements are thoroughly documented and understood, adding value and consistency to user experience, with experience in both Agile and Waterfall methodologies.
2. Develop and maintain stakeholder relationships to gather requirements and manage expectations.
3. Communicate effectively with stakeholders, conduct training, and support user adoption of Salesforce enhancements.
4. Monitor training effectiveness and KPIs to ensure successful change initiatives.
5. Maintain a strong knowledge of the product backlog and ensure requirements are translated into appropriate digital solutions.
6. Support project teams in overcoming obstacles, minimizing business process impact.
7. Manage project tasks from inception to deployment, including tracking, process mapping, documentation, and stakeholder communication.
8. Assist with testing, implementation, and transition to steady-state maintenance.
9. Contribute artifacts to meet Scotiabank’s Enterprise Delivery Framework, including business cases and cost/benefit analyses.

Required Skills and Qualifications:

1. Effective leadership skills, with the ability to assume ownership during project execution.
2. Knowledge of training methodologies tailored to business needs.
3. Strong verbal and written communication skills across organizational levels.
4. Experience with the project lifecycle and various methodologies.
5. Analytical mindset and problem-solving skills.
6. Experience managing end-to-end technology products.
7. Familiarity with Agile principles.
8. CBAP or similar BA certification preferred.
9. Degree in Business Administration or equivalent preferred.
10. 3-5 years of relevant experience in financial services, preferably in back-office environments.
11. Experience with Salesforce and relevant certifications preferred.
12. Proficiency in MS Office, MS Visio, JIRA/Confluence.

What’s in it for you?

• Inclusive culture promoting diversity, equity, and inclusion.
• Accessible work environment with accommodations.
• Opportunities for upskilling and professional development.
• Competitive rewards, including bonuses and benefits.
• Dynamic workspace with community engagement initiatives.

Location: Hybrid, Toronto, Ontario, Canada

Scotiabank is committed to diversity and inclusion. If accommodations are needed during the recruitment process, please inform our recruitment team. Apply directly online; only shortlisted candidates will be contacted.