Senior Business Analyst

TELUS; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

Join a leading company as a Senior Business Analyst, where you'll drive innovative solutions in a collaborative team environment. This remote role involves managing multiple projects and enhancing health benefit management solutions. Ideal candidates are analytical thinkers with strong communication skills, eager to make meaningful changes in healthcare.

Qualifications

• 3+ years experience as a Business Analyst or similar role.
• 2+ years in a customer-facing role.

Responsibilities

• Design and implement solutions for complex business problems.
• Drive analysis and requirements elaboration with clients and stakeholders.
• Develop documentation to support client initiatives.

Skills

Communication

Customer focus

Analytical skills

Problem-solving

Education

Degree in Health Science

Degree in Computer Science

Degree in Business

Job description

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Description

Temporary position (12 months) - This position is remote

Ready to create innovative solutions and best practices?

Our Team And What We’ll Accomplish Together

It’s an exciting time to be a member of our TELUS Health Payor and Provider Solutions team as we grow and lead strategies to strengthen TELUS Health’s future course and direction. Our objective is to meet the evolving needs of our customers while developing a stronger value proposition by integrating our products and services with the broader TELUS Health ecosystem – all while harnessing opportunities for growth.

As a key pillar in the Payor and Provider Solutions strategic plan, the Product & Services team enables the execution of our vision through connection, collaboration, and a client-centric approach to creating customer value, improving health, and driving growth for Payor and Provider Solutions, TELUS Health, and our customers.

As we grow, we are seeking team members who are excited about making meaningful change and delivering for our customers in new ways.

What You’ll Do

You will be a key member of the Products & Services Team and support execution of our digital strategies, in a collaborative, fast-paced team environment where we manage multiple projects and client requirements on an ongoing basis. The successful candidate must be a strong creative and analytical thinker with strong documentation and planning skills.

You will play a vital role in driving outcomes in our Benefits Management, Claims Adjudication, and Digital Product Solutions. Sounds interesting? Read on, it only gets better!

In this role you will be at the forefront of providing excellent customer service as it relates to client requested changes, implementation activities, and the product evolution of our health benefit management solutions.

If you like working with a team in a hybrid, flexible working environment where your knowledge and experience are used and expanded, then read on as this is the job for you!

Responsibilities

• Design, clearly communicate, and implement simple solutions and process improvements for complex business problems.
• Drive in-depth analysis and elaboration on business requirements for client requested changes, implementation activities, and evolution of our solutions.
• Starting with often only a vague outline of a customer’s business problem, drive analysis and requirements elaboration working with clients, internal stakeholders, and external stakeholders including providers, provider associations, software vendors, and insurers.
• Work in agile design and development processes to build user stories with detailed acceptance criteria.
• Actively participate in agile ceremonies and project team meetings, leading when necessary.
• Participate in and often lead client meetings and elaboration sessions to address customer pain points.
• Develop and produce documentation to support client initiatives or implementations.
• Liaise within the team and with clients, impacted business units, external partners, and vendors to meet deliverables and influence decisions.
• Identify and recommend operational or efficiency improvements to enhance processes.
• Mentor, coach, and develop team members to achieve higher performance levels.

Qualifications

What you bring

• 3+ years experience as a Business Analyst or similar analytical role.
• 2+ years in a customer-facing role.
• Strong communication skills.
• Customer focus and requirements gathering experience.
• Proactive learner with good documentation and presentation skills.
• Excellent planning and organizational skills.
• Ability to adapt quickly and work in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Experience with agile epics, user stories, and acceptance criteria.
• Degree in Health Science, Computer Science, Business, or related field.

Great-to-haves

• Bilingual in English/French.
• PMP or IIBA certification.
• Knowledge of claim adjudication, pharmacy benefits, or health provider ecosystem.

Advanced English skills are required for interactions with external and internal parties and IT tools in English.

By applying, you consent to your information being shared with TELUS' Talent Acquisition team and relevant leaders involved in the selection process.