Senior Sales Operations & Salesforce Specialist

yohrs.co.uk; Canada; On-site; CAD 90,000 - 130,000; Full time

Job summary

yohrs.co.uk is seeking a Sales Operations Manager to drive operational excellence across the sales team. This senior individual-contributor role connects Sales Operations, Salesforce, Finance, and Operations to own systems, processes, and reporting from contract to order fulfilment.

You will lead end-to-end sales operations, build scalable processes, and mentor the team as the function grows globally.

Qualifications

• 3-5+ years in Sales Operations, sales analytics, or CRM administration in B2B hardware, SaaS, or infra.
• Advanced Salesforce skills; Admin certification a plus.
• Ability to document and optimise processes independently.
• Strong Excel capabilities and data analysis.
• Experience with ERP/order management systems (NetSuite, SAP).
• Detail-oriented with data accuracy and clear communication.
• Experience supporting distributed/global sales teams is a plus.

Responsibilities

• Lead Salesforce administration, user management, and ongoing system optimisation.
• Ensure data integrity with audits and validation rules.
• Coordinate order operations between contracts, finance, and fulfilment.
• Build dashboards covering pipeline, forecast, orders, win rates, and quota attainment.
• Provide executive insights with weekly, monthly, quarterly analyses.
• Support reps with proposals, pricing, quotes, and contracts.
• Monitor post-close status and resolve blockers.
• Oversee COI requests with customers and insurance partners.
• Document and scale lead routing, opportunity management, and quote-to-cash workflows.
• Onboard and upskill sales team on tools and processes.
• Manage sales enablement assets and collateral.
• Coordinate sales meetings and training sessions.
• Evaluate and integrate new sales tools.

Skills

Sales Operations

Sales analytics

CRM administration

Salesforce Admin

Excel

ERP systems

NetSuite

SAP

Tools

Salesforce

NetSuite

SAP

Office 365

Job description

yohrs.co.uk is seeking a Sales Operations Manager to drive operational excellence across the sales team. This senior individual-contributor role connects Sales Operations, Salesforce, Finance, and Operations to own systems, processes, and reporting from contract to order fulfilment.

You will lead end-to-end sales operations, build scalable processes, and mentor the team as the function grows globally.