Revenue Operations Manager

Krux Analytics Inc.; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Krux Analytics Inc. in Calgary, Alberta is seeking a strategic and hands-on Revenue Operations Manager to build and scale their revenue engine. This role will encompass owning revenue forecasting, managing CRM systems like HubSpot, and optimizing operational processes to enhance efficiency across the customer lifecycle.

The ideal candidate will have over 10 years of relevant experience, strong analytical skills, and proficiency in CRM management. They will work cross-functionally to streamline workflows, ultimately driving revenue growth.

Qualifications

• 10+ years of experience in Revenue Operations, Sales Operations, or Business Analytics.
• Proven experience in designing revenue processes across customer lifecycle.
• Strong hands-on experience with CRM systems configuration and management.

Responsibilities

• Own revenue forecasts including pipeline coverage and scenario planning.
• Partner with Sales leadership to improve forecast accountability.
• Analyze revenue trends for strategic planning.

Skills

Analytical skills

Process-oriented

CRM management

Revenue forecasting

Workflow automation

Education

Bachelor’s degree in Business, Commerce, Economics, or related field

CRM or Revenue Operations certifications

Training in business intelligence

Tools

HubSpot

Power BI

Tableau

Job description

We are seeking a strategic and hands-on Revenue Operations Manager to build and scale our revenue engine by aligning Sales, Marketing, and Customer Success through system-driven processes and operational excellence. This role will own revenue forecasting, CRM systems, workflow automation, and end-to-end revenue operations to improve efficiency, visibility, and scalability across the customer lifecycle. The ideal candidate is highly analytical, process-oriented, and experienced in building operational infrastructure within high-growth or scaling organizations. This individual will work cross-functionally to identify operational gaps, streamline workflows, and implement practical solutions that drive revenue growth and organizational alignment.

Key Responsibilities

• gyOwn and deliver accurate revenue forecasts, including pipeline coverage, conversion assumptions, and scenario planni
• ngPartner with Sales leadership to improve forecast accountability and pipeline performan
• ceAnalyze revenue and performance trends to support segmentation, targeting, and strategic planni
• ngSupport upsell, renewal, and expansion initiatives in partnership with Sales and Customer Success tea

CRM & Revenue Systems Management

• entOwn and manage CRM platforms (e.g., HubSpot), including workflows, automation, integrations, and system configurat
• ionDesign and implement system-driven workflows across the full revenue lifecycle, from lead generation through onboarding and expans
• ionBuild automation and triggers to support handoffs, follow-ups, billing, and expansion opportunit
• iesEnsure CRM data integrity and maintain visibility into pipeline activity, customer health, and revenue performa

Revenue Operations & Process Optimization

• tionDevelop and implement scalable, standardized processes across the customer lifec
• ycleDefine and improve ownership structures and handoff processes between Sales and Customer Suc
• cessServe as a central operational partner to drive alignment across revenue-generating t
• eamsEliminate manual processes through automation and workflow optimization initiat
• ivesIdentify operational inefficiencies and implement scalable, data-driven solut

Education & Certifications

• ationsBachelor’s degree in Business, Commerce, Economics, Data Analytics, or a related
• fieldCRM or Revenue Operations certifications (e.g., Salesforce Administrator, HubSpot Certifications) are considered an
• assetAdditional training in business intelligence, process improvement, Lean, or Six Sigma is considered an
• assetExperience with data visualization and reporting tools such as Power BI or Tableau is considered an

Experience

• erience10+ years of experience in Revenue Operations, Sales Operations, or Business Analytics within high-growth or scaling organi
• zationsProven experience designing and implementing revenue processes across the full customer li
• fecycleStrong hands-on experience configuring and managing CRM systems, including automation, workflows, integrations, and data str
• ucturesDemonstrated success owning revenue forecasting, pipeline analysis, conversion modeling, and scenario p
• lanningExperience building automated, system-driven workflows to improve operational efficiency and scal
• abilityStrong analytical and reporting capabilities with experience developing dashboards and actionable business i
• nsightsProven ability to identify operational gaps and implement practical solutions that drive measurable impro
• vementsExperience collaborating cross-functionally with Sales and Customer Succes
• s teamsStrong communication and stakeholder management skills with the ability to drive alignment and resolve am
• ambiguityComfortable operating in fast-paced, evolving environments with a high level of ownership and account