Senior SaaS Account Manager – North America

Akur8; Montreal; On-site; CAD 170,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Retirement savings plan

25 days PTO/year

Commuter benefit

Gym membership

IT equipment allowance

Professional development & trainings

Team gatherings & events

Job summary

Akur8 in Montréal, Canada, is seeking an Account Manager with 6+ years of experience in SaaS account management, customer success, or consulting to lead North American client relationships. You will manage renewals, drive expansions, and collaborate with Sales, Product, Actuarial and Support to maximize customer value.

Based in Montréal, you will map client organizations, develop account plans, and present Akur8’s platform to executives, partnering with clients across the US and Canada.

Qualifications

• 6+ years of experience in B2B SaaS account management, customer success, consulting, technical sales, or related commercial roles.
• Bachelor’s degree or higher preferred.

Responsibilities

• Manage a portfolio of North American clients, driving renewal and expansion opportunities.
• Follow established account management processes and proactively engage stakeholders.
• Build relationships with senior business and technical stakeholders and coordinate with Sales, Product, Actuarial and Support teams.
• Develop deep product knowledge to help customers realize value from Akur8.
• Map client organizations and create account plans aligning business priorities with Akur8 capabilities.
• Share customer feedback to influence onboarding, engagement, and product improvements.

Job description

Akur8 in Montréal, Canada, is seeking an Account Manager with 6+ years of experience in SaaS account management, customer success, or consulting to lead North American client relationships. You will manage renewals, drive expansions, and collaborate with Sales, Product, Actuarial and Support to maximize customer value.

Based in Montréal, you will map client organizations, develop account plans, and present Akur8’s platform to executives, partnering with clients across the US and Canada.