Account Manager / Gestionnaire de compte client

Akur8; Montreal (administrative region); On-site; CAD 90,000 - 130,000; Full time

Job summary

Akur8 is a fast-growing InsurTech scale-up transforming how insurers price and manage risk. We are building an end-to-end platform for pricing, reserving, and risk decisions across continents, with 40+ nationalities and 320+ clients.

We seek a commercially minded professional with 6+ years in SaaS account management or related roles to drive customer outcomes across a portfolio. You will navigate complex B2B relationships, lead renewal opportunities, and collaborate closely with engineering and

Qualifications

• 6+ years in B2B SaaS account management, customer success, consulting, or related commercial roles.
• Experience managing complex B2B customers or early commercial teams is relevant.
• Bachelor’s degree or higher preferred.

Responsibilities

• Own outcomes for a portfolio of accounts in a fast-moving SaaS environment.
• Map accounts, build relationships with senior stakeholders, and support renewals or expansion.
• Follow established account management processes and engage technical teams when needed.
• Develop and execute account strategies throughout long, complex lifecycles.

Skills

B2B SaaS

Account management

Customer success

Consulting

Relationship building

CRM experience

Commercial acumen

Technical curiosity

Education

Bachelor’s degree or higher

Tools

CRM software

Job description

Akur8 is a fast-growing InsurTech scale-up on a mission to modernize how insurers assess, price, and manage risk.

Our next-generation SaaS platform combines transparent machine learning, predictive analytics, and smart product design to turn complex insurance workflows into scalable, data-driven systems.

Powered by expert engineering, data, product, and actuarial teams, Akur8 enables insurers to model risk up to 10x faster while maintaining transparency, explainability, and regulatory trust.

As our product suite expands, we are building an end-to-end platform supporting pricing, reserving, and forward-looking risk decisions — helping insurers operate efficiently in a complex environment.

Recognized globally, Akur8 has been featured in:

• CB Insights’ Insurtech 50 (2025)

• CNBC’s InsurTech Top 150 (2025)

• InsurTech100 Global Insurtech Top 100 (2025)

• Professional Equality Index 97/100 (2025)
  

With 40+ nationalities across 8 global offices, we serve 320+ clients across 4 continents while maintaining a strong engineering and product culture.

We are proud to be an equal opportunities employer, fostering an inclusive environment where diverse perspectives help shape better products and decisions.

We're looking for a commercially minded individual with around 6+ years of experience in SaaS account management, customer success, consulting, or a related commercial role. You should be comfortable working in a fast-moving environment, following established processes, and taking ownership of customer outcomes across a portfolio of accounts.

EDUCATIONAL / PROFESSIONAL EXPERIENCE

• You have 6+ years of experience in B2B SaaS account management, customer success, consulting, technical sales, or a related commercial role. Experience managing complex B2B customers or working with an early commercial team is relevant.

• Bachelor’s degree or higher preferred.

HARD SKILLS

• You have a proven ability to manage complex B2B accounts, build relationships with senior stakeholders, and support renewals or expansion opportunities, ideally in a SaaS or technical environment.

• You are comfortable using established account management processes and adapting customer engagement approaches to the needs of each account. You take clear, proactive action without waiting for detailed direction.

• You enjoy researching accounts, finding ways to deepen customer relationships, and working with technical teams. You are comfortable following established processes and escalating gaps when needed.

• Experience managing complex accounts, including account mapping and building relationships across key stakeholders.

• Ability to develop and execute account strategies throughout long, complex customer lifecycles.

• You are comfortable using CRM systems and working across teams in a fast-moving company. Experience working within established account management or customer success processes is valuable.

• You are curious about technology and willing to spend time learning a complex product in depth.

SOFT SKILLS

• You build trust with customers and can develop strong relationships with both business and technical stakeholders.

• You are autonomous, organized, and able to prioritize the next best action without close supervision.

• You are commercially minded, proactive, and willing to learn from both successes and setbacks.

• You are comfortable