Senior Restoration Project Manager

IICRC; Quebec; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Company car

Health benefits

RRSP Program

Competitive salary

Job summary

ServiceMaster Clean of Fraser Valley is seeking a Senior Restoration Project Manager in Quebec, Canada. You will manage high-volume restoration projects post-disaster, ensuring effective communication and coordination between homeowners and insurance adjusters. Successful candidates will possess significant restoration experience, knowledge of estimating software like Xactimate, and a calm demeanor under pressure.

The role offers competitive salary, health benefits, and enhanced professional development opportunities within a supportive and growing team.

Qualifications

• Minimum 2 years of restoration project management experience.
• Valid driver's license is required.
• Estimating experience is a strong asset.

Responsibilities

• Serve as primary contact with homeowners after losses.
• Manage up to 50 active projects simultaneously.
• Prepare or review estimates using Xactimate.

Skills

Restoration experience

Xactimate knowledge

High project volume management

Strong communication skills

Tools

Xactimate

R24

Docusketch

Job description

Benefits:

• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Training & development

Be the first call after disaster—and the reason everything gets back on track.

We’re looking for a Senior Restoration Project Manager who can confidently own high-volume, high-complexity projects from start to finish. You’ll be the primary decision-maker on files, balancing homeowner care, insurance requirements, and operational efficiency—while managing a high volume of active projects, including a mix of large and standard losses.

This role requires strong restoration experience, estimating knowledge, and the ability to move jobs forward across departments with confidence and authority.

What You’ll Do:

• Serve as the primary point of contact with homeowners after fire, flood, or other losses
• Manage a high-volume caseload (up to 50 active projects simultaneously)
• Communicate directly with insurance adjusters and represent the company professionally
• Complete detailed site documentation (R24, Docusketch, photos, reports)
• Review scopes and collaborate closely with the Estimating Department
• Prepare or review estimates using Xactimate (as required), experience with Symbility is considered an asset
• Ensure smooth coordination between mitigation, contents, and reconstruction teams
• Proactively identify roadblocks and drive timelines forward
• Mentor junior project managers when appropriate
• Participate in rotating on-call schedule
• Ensure professional file closure and strong customer satisfaction

Who You Are:

• Calm, confident, and decisive under pressure
• Highly organized and capable of managing high project volume
• Experienced in restoration workflows and insurance file requirements
• Comfortable having difficult conversations when necessary
• Detail-driven but able to see the big picture
• A strong communicator who can balance empathy with efficiency

Requirements:

• Valid driver’s license
• Minimum 2 years of restoration project management experience
• Strong working knowledge of Xactimate
• Construction experience required
• Experience managing multiple active projects (high-volume environment)
• Estimating experience considered a strong asset
• IICRC certifications (WRT, ASD, FSRT, etc.) preferred or required
• Experience with R24, Docusketch, CRMs, and cloud-based systems
• Willingness to participate in on-call rotation

What We Offer:

• Competitive salary + on-call compensation
• Company vehicle during business hours and while on call
• Health benefits after probation
• RRSP Program after probation
• Continued certification and professional development support
• Leadership opportunities within a growing team
• The opportunity to make a meaningful impact when people need it most