Senior receptionist/ Administrator

NHS; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A well-established GP practice is seeking a Senior Receptionist to manage the front desk and support HR-related tasks. The ideal candidate will have experience in healthcare administration, strong interpersonal skills, and a proactive attitude. Key responsibilities include greeting patients, managing appointments, and assisting with staff training.

Qualifications

• Experience in a receptionist or administrative role, preferably in a healthcare setting.
• Able to handle confidential information with discretion.
• Previous experience in a senior or supervisory role.

Responsibilities

• Greet and assist patients.
• Manage appointment bookings and queries using the clinical system.
• Support the Practice Manager with HR-related tasks.

Skills

Interpersonal skills

Organizational skills

Communication skills

Confidentiality

Team player

Proactive attitude

IT systems use (e.g., EMIS, SystmOne)

Education

Basic HR or people management training

Knowledge of NHS policies and procedures

Job description

To provide an efficient and professional reception service to patients and visitors, ensuring the smooth running of the front desk. In addition to reception duties, the Senior Receptionist will support the Practice Manager with HR-related tasks and staff wellbeing initiatives, acting as a liaison between the reception team and management to promote a positive and productive working environment.

Main duties of the job

Reception Duties:

• Greet and assist patients.
• Manage appointment bookings, cancellations, and queries using the clinical system.
• Process incoming and outgoing communications including emails, letters, and prescriptions.
• Handle patient requests for medical information in line with data protection and confidentiality guidelines.
• Support clinical staff with administrative tasks as required.
• Ensure the reception area is clean, organised, and welcoming.
• Act as the first point of contact for reception staff queries or concerns.
• Organise and lead team meetings or briefings as needed.
• Assist in training and onboarding of new reception staff.
• Monitor performance and provide informal coaching to help staff meet expectations.
• Promote a positive team culture and encourage collaboration and mutual respect.

HR & Staff Support:

• Support the Practice Manager with maintaining staff records, including absence, sickness, training, and annual leave logs.
• Assist with the recruitment process (posting adverts, scheduling interviews, preparing induction packs).
• Coordinate mandatory training and appraisals by sending reminders and updating training logs.
• Support staff wellbeing initiatives and help address concerns around workload, stress, or conflict, escalating where appropriate.
• Help ensure compliance with employment law and HR policies.
• Contribute to the development of policies and procedures that support staff welfare and retention.

About us

About Us:

Bounces Road Surgery is a well-established, patient-focused GP practice serving a diverse local community. We are looking for an experienced and motivated Practice Administrator to join our team, with a particular focus on supporting staff and managing HR-related tasks.

Job responsibilities

Reception Duties:

• Greet and assist patients.
• Manage appointment bookings, cancellations, and queries using the clinical system.
• Process incoming and outgoing communications including emails, letters, and prescriptions.
• Handle patient requests for medical information in line with data protection and confidentiality guidelines.
• Support clinical staff with administrative tasks as required.
• Ensure the reception area is clean, organised, and welcoming.
• Act as the first point of contact for reception staff queries or concerns.
• Organise and lead team meetings or briefings as needed.
• Assist in training and onboarding of new reception staff.
• Monitor performance and provide informal coaching to help staff meet expectations.
• Promote a positive team culture and encourage collaboration and mutual respect.

HR & Staff Support:

• Support the Practice Manager with maintaining staff records, including absence, sickness, training, and annual leave logs.
• Assist with the recruitment process (posting adverts, scheduling interviews, preparing induction packs).
• Coordinate mandatory training and appraisals by sending reminders and updating training logs.
• Support staff wellbeing initiatives and help address concerns around workload, stress, or conflict, escalating where appropriate.
• Help ensure compliance with employment law and HR policies.
• Contribute to the development of policies and procedures that support staff welfare and retention.

Person Specification

Experience

• Person Specification
• Experience in a receptionist or administrative role, preferably in a healthcare setting
• Strong interpersonal and communication skills
• Ability to handle confidential information with discretion
• Organisational and time management skills
• A team player with a supportive, proactive attitude
• Competent in using clinical or administrative IT systems (e.g., EMIS, SystmOne)
• Previous experience in a senior or supervisory role
• Basic HR or people management training
• Knowledge of NHS policies and procedures
• Understanding of HR best practices and employment law basics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£13 to £18 an houraccording to experience and performance